Computergate and Intel will be bringing what they call an ‘on-site’ component to standard Intel NUC warranties, a move which will involve a close relationship with Ingram Micro and Synnex.
Computergate, a service provider that specialises in vendor warranties and partner services, will deliver a service that will enhance traditional return-to-base warranties to an on-site warranty for the first year on certain Intel NUC models.
Computergate’s New Zealand country manager Gavin Benson says the partnerships with Ingram Micro and Synnex ensure delivery of the ‘unique’ service through the channel to the market.
“Computergate are proud to be associated with Intel” Benson says. “It is an honor to be working with Intel to bring this unique and exciting service which provides peace of mind for the lifespan of the NUC to market,” Benson explains.
Computergate is based in Australia and launched its Auckland office in New Zealand in June 2016. The company opened a local office and service centre in Auckland.
Computergate CEO Mario Greco says the company has broadened its support offerings and New Zealand has been asking for that support.
“With so many new and exciting opportunities, it was time Computergate ventured across the Tasman and invested locally in the market here,” Greco explains.
“As the new kids on the block in New Zealand, we need to ensure that we not only meet, but exceed the expectations of the industry,” Benson added at the time of the launch.
He believes the Auckland office will enable service provider to meet vendors’ demands to help distributors, dealers and resellers looking to access global brands and local support.
“I have witnessed the fast-paced changes in technology and I’m ready to help our customers to face those challenges ahead.”
Greco also notes that Computergate’s New Zealand arm will also help the company to provide partners with support services to help grow their own businesses.
Computergate and Synnex have been working together on the extended warranty on Intel NUC products since February.