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Datto releases second Autotask update in three months

04 Oct 2018

Datto has updated Autotask PSA, its cloud-based professional services automation tool that helps MSPs manage client relationships.

Autotask PSA 2018.2 will provide users with greater efficiencies through a highly configurable ticketing and timekeeping functionality, redesigned Client Portal homepage, and new contract visibility options.

“This summer, we promised to deliver more innovation, more frequently for Autotask PSA, so we’ve released our second update in just three months,” says Datto Founder and CEO Austin McChord.

“We’re excited to be able to deliver on the number one feature request from our partner base with this release, designed for better staffing and resource allocation, and we’re going to continue to listen and innovate as we work to improve the operations and efficiency of our partners.”

“Datto continues to provide product updates that excite our customer community across Asia-Pacific region,” says Datto Asia Director Nop Srinara.

“Demand for professional service automation in the region continues to grow and I'm eager to hear what our customers have to say about PSA 2018.2. It's with their feedback that we are able to continue to stay ahead of the curve when it comes to innovating our products - always staying one step ahead in anticipating their needs to adapt in the ever-changing IT market.”

Features of Autotask PSA 2018.2 include:

  • Start/end time-off requests - Technicians can request time off for specific time frames, making it easier and more efficient to delegate work only to staff that is available.
  • Configurable time entries for tickets - The time entry screen will be configurable with additional quick edit fields, such as Queue and Due Date. This builds on the configurable Ticket UI and will help shave minutes off of every ticket for techs who add time and then need to forward and/or modify the ticket.
  • Re-designed Client Portal homepage - Clients can access the Client Portal with a new friendly URL, and the redesigned Client Portal homepage provides MSPs with improved visual data and insights, with a view of open Service Tickets and Projects.
  • New contract visibility options - MSPs can protect critical information with newly deployed contract visibility levels (no visibility, limited, or full), ensuring staff and clients only see the minimum level of contract information needed.
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