Story image

ManageEngine VP’s 5 tech trends to look out for in 2019

02 Jan 2019

Next year is to be one where we will see many technologies that have been on the fringes begin to be implemented among the mainstream.

Here are ManageEngine vice president Shailesh Kumar Davey’s predictions for the year ahead.

1) Digital process automation will accelerate

Enterprise adoption of process automation technologies will continue with the same vigour as the technologies are expected to make the enterprises nimble, data-centric and quick to make decisions across geographies. More importantly, process automation will also help enterprises to go beyond the simple operational and efficiency gains made with basic automation to tap new revenue opportunities.

For example, a bank embracing FinTech can use digital process automation to improve real-time visibility into its customers' data and factor the improved view into real-time risk assessment of the customers. To elucidate further, a bank could provide its customers with digital tools related to accounting, receivables, payables, and all other back office functions. The customers can give permission to the bank to use selective data to have good visibility on the velocity of their businesses. This could enable the bank to provide financial services at a faster clip to the customer and at lower cost, not only due to automation but also do due to better risk visibility of the customer.

2) Optical Character Recognition (OCR) / Natural Language Processing (NLP) /voice/ video/ image processing will aid productivity gains

The main nemesis of process automation is any web form customers, employees, or partners must fill out when an organisation wants to capture their data.  Every one dreads screens with forms.

Artificial Intelligence (AI) /machine learning technologies are mature enough to process voice, video, text, and images reliably. Using these mature technologies, the natural activities of making a phone call, taking a video, or taking a picture could be used to fill out data-enriched forms automatically. Hence both objectives will be met—collecting adequate data and filling out fewer forms—and these technologies will continue their march into the enterprise.

3) Privacy concerns will hold centre stage

With General Data Protection Regulation (GDPR) becoming a reality and hosts of other countries passing similar privacy laws, data usage will be closely monitored. Data will be tagged so that its origin will be known at the point of usage. Tools related to data tagging and master data management will become crucial. Privacy concerns and related legal ramifications could slow down decision making in enterprises. In response, new generation messaging, audio/video web conferencing tools will be used by enterprises to achieve the twin objectives of privacy compliance and rapid decision making.

4) Data locality will increase diversity

Lots of countries mandate that data needs to reside within geographical boundaries. Enterprises using Software as a Service (SaaS) or Platform as a Service (PaaS) will end up using country-specific public clouds or even private clouds. As a result, critical data and applications that need to be monitored will be spread across geographies. Monitoring tools and technologies that help consolidate the view of these applications and data will see larger enterprise adoption.

This increase in data locality will also require federated Identity and Access Management (IAM) with Zero Trust security considerations. Single sign-on, multi-factor authentication, and enterprise mobility management will also become common place in the enterprises.

5) New kinds of hardware in the data centre

Data workloads in the data centre are increasing, and the demise of Moore's law is not helping the CPU to keep pace. Newer hardware like Graphics Processing Unit (GPU), Field-Programmable Gate Array (FPGA), Application-Specific Integrated Circuit (ASIC) will become commonplace in the data centre.  Enterprise IT teams will have to be knowledgeable about these technologies and use the right applications and tools to ensure that money is wisely spent on the newer hardware.

How Adobe and ServiceNow aim to advance customer experience management
“Together, ServiceNow and Adobe will help enable seamless digital workflows that power the experiences customers want.”
Adobe opens up marketing opportunities with Roku
Adobe and streaming TV platform Roku are now offering Adobe customers the ability to precisely target consumer audiences moving to over-the-top content (OTT).
Adobe Summit kicks off the future of customer experience in Las Vegas
“Today, at Adobe Summit, we unveiled significant new capabilities in Adobe Experience Cloud, including the introduction of Adobe Commerce Cloud and Marketo Engage, and general availability of Adobe Experience Platform.”
Ruckus releases new switch for 100GbE edge-to-core networks
Enables multi-gigabit networks with pay-as-you-grow model suitable for education, government and enterprise environments.
‘Buy-now-pay-later’ taking consumer markets by storm
A new survey shows that young people are embracing this new method of purchasing, with over 1.5 million users in the last year in Australia alone.
Aerohive achieves ISO/IEC 27001 cloud platform certification
Aerohive is the first cloud-managed networking vendor recognized by a global standard for commitment to information security management systems.
Five things MSPs need to keep in mind in 2019
A Datto APAC channel exec outlines the most important factors for MSP to being paying attention to in the coming year.
VMware allures APJ channel veteran to take the reins
Balasingam will take on the role of vice president for VMware’s partner business in Asia Pacific and Japan (APJ).