Industry insider news for New Zealand's technology resellers
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IT leaders require UCC tools that adapt to changing workforce
Globally, 93% of respondents agreed that digital natives have different needs and expectations in the workplace, and over half of CIOs (56%) are looking to grow their collaborative software offering to meet that demand.
Avaya to showcase latest AI-powered applications at GITEX 2019
At the centre of these enhancements are three newly introduced modules, which help deliver comprehensive contact centre insights to enable better strategic decision-making.
Why embracing cloud-based communication applications can give retailers a boost – 8x8
For the Australian retail sector, finding ways to cut costs and improve productivity has never been more important.
RingCentral Australia signs with Mia Distribution
Specialist unified communications distributor automates local hardware fulfilment and provisioning for RingCentral partners and customers.
8x8 appoints channel partner to cover WA, SA
Scope Logic will take the role of providing 8x8’s voice, chat and contact centre solutions across Western and Southern Australia.
8x8 opens A/NZ support centre, expands through acquisition
8x8 has APAC in its sights as it opens a Sydney support centre for A/NZ and acquires a Singaporean Comms-Platform-aaS provider.
Contact centre market to see 14.6% CAGR over next five years
The rise in omnichannel communication will be a large contributor to this growth, says Fortune Business Insights.
Exclusive Networks forges UC unit from two subsidiaries
The business operations of Transition Systems will continue as a distinct Unified Communications business unit under the Exclusive Networks banner.
Businesses wasting money on SIP channels, says Virsae
Analysis reveals a growing penchant for super-sized SIP trunk groups, indicating a degree of channel over-subscription that leads to associated cost increases.
Moving away from ISDN: Why SIP is better for the public sector
Public sector institutions by their very nature tend to be highly risk-averse.
Techwell wins NEC UC partner award third year running
The NEC UC Partner Award recognises partner achievements in the marketplace and helps build trust with prospective customers.
Yamaha’s new speakerphone for open offices
The YVC-330 portable USB and Bluetooth speakerphone features SoundCap technology to make collaboration and meetings possible in open plan offices.
Research: UCaaS market to grow 850% by 2027
Future Market Insights research shows that the global Unified Communications-as-a-Service market will hit US$12 billion in less than 10 years.
Avaya launches containerised UCaaS solution with Kubernetes
This new offer enables Avaya partners to more effectively transition SMBs to cloud-based communications.
Zoom Phone beta announced for local customers
Zoom is bringing its full Phone solution to Australia in July, but has launched a beta for us to try now.
Research says 2/3 of large companies to invest in UC by 2021
Study shows significant market opportunity for unified communications providers and a need for comprehensive security solutions.
Vertel establishes Australian compliance for the Telo TE390
Vertel has met the compliance obligations including a declaration of conformity and RCM labelling for the Telo TE390.
Novum Networks & Tollring bring call analytics to APAC
Tollring’s iCall Suite cloud analytics is now part of Novum Networks’ product portfolio, which enables users to record, monitor, and analyse calls on any device.
Logitech’s new headset for open environments
The wireless headset features active noise cancellation (ANC) and is one of the first to include Qi wireless charging.
Jabra’s new wireless work/play earbuds
The Evolve 65e earbuds come with a Jabra Link 370 USB Bluetooth adapter, enabling simultaneous connectivity to a PC and smartphone.
Ingram Micro UC adds Access4 service solutions to portfolio
Ingram Micro bolsters its unified communications business unit with the addition of a specialist UCaaS vendor.
Exclusive: How the channel can take advantage of cloud communications
"As the partner community increasingly moves towards an 'as a service' revenue model, cloud is the logical arena for VARS, MSPs and consultants."
Zoom’s new Rooms and Meetings features
Zoom has released information about the upcoming releases for its Rooms and Meeting offerings for 2019.
Poly appoints new A/NZ managing director, Andy Hurt
“We’re excited to be bringing together two established pioneers in audio and video technology to be moving forward and one business – Poly."