In the constant push to expand their capabilities and grow their customer bases, managed service providers (MSPs) have been encountering a number of issues.
There is no question about the managed services market, as according to ResearchandMarkets it’s expected to grow from just over US$152 billion in 2017 to almost $258 billion by 2022.
But how can MSPs ensure they remain competitive while providing an optimal service for their clients? Director and solutions architect at My IT Manager, Greg Adams asked himself the same question.
“Many years back now we decided we wanted to move forward from the old 'break then fix' approach so we were really looking for a remote monitoring and management (RMM) solution that gave us the ability to proactively manage our clients,” says Adams, whose company is based in Christchurch.
The free case study below details Adams' decision process of choosing which solution would benefit his business most, as well as the process of its implementation and how it has put My IT Manager 'on the front foot' when dealing with clients.