ChannelLife NZ - Maximise UC revenue with Atlas Gentech’s comprehensive ecosystem

AG_ChannelLife_Article_Cover_Image_CF_940x530px.jpg

Maximise UC revenue with Atlas Gentech’s comprehensive ecosystem

Atlas Gentech provides channel partners with a simple and effective way to increase UC deployment value. 

“With our involvement, a partner can deliver an additional $100K value over 3 years on a 50 seat UC deployment,” says GM North Chris Fair.

It centres on Atlas Gentech’s expertise and ‘All-of-Business’ approach, says Fair.

"Channel Partners are enabled to offer ‘All-of-Business’ by partnering with us and leveraging our expertise across our UC Eco-System," he adds.

Atlas Gentech has over 20 years’ experience in communication solutions.

From this experience, Atlas Gentech can provide insights into how best to complement UC services with devices.

“The UC platform selection is typically the start of the deployment path. It is ideally at this point our involvement starts with our partner. Clearly defining and understanding user profiles and user environments are the fundamental basis for any device selection," says Fair. 

"Our advice is to never leave the last critical meter to the last minute. User adoption of UC services can be greatly impeded if the incorrect devices are deployed.”

Once user profiles and environments are defined then considerations for device connectivity can be made.

“Simple mistakes like deploying Bluetooth headsets for a contact centre office can lead to an unsatisfactory user experience. In a scenario like this, best practice is to deploy DECT based systems which will provide longer range and no transmission interference.”

Headsets are an integral part of the overall UC solutions however, it certainly shouldn’t end there.

Device solutions should cover all UC services that are being delivered to the user.

Entry level services such as User Presence can be augmented by modest devices like Busy Lights which give employees in the office the ability to see your status without looking at the UC client.

More advanced UC services will increase the amount of consideration when selecting the complementary device, endpoint or service.

"Video Conferencing is one of the most valuable features of any UC environment. Advances in mobile broadband and protocol compression now mean organisations and users have an expectation for ubiquitous video," Fair says. 

"Video Conferencing endpoint solutions now cover environments such as huddle rooms through to auditoriums."

"Features like face detection from the Lifesize Icon 450 system give users an advanced experience which increases the utilisation of rooms and video services," adds Fair. 

It can be difficult to convey the value of UC devices without experiencing the value first hand. To assist in overcoming these challenges, Atlas Gentech can provide live demonstrations at our showrooms in Auckland, Wellington or Christchurch.

Further to this, Atlas Gentech will also assist with commissioning and deployment of Proof-of-Concept trials on customer sites to maximise the understanding of the value on offer to users.

The message is simple – don’t leave value for a customer and money for your business on the table – with Atlas Gentech’s support maximise every deployment.

Contact Atlas Gentech today on 09 574 2700 to further understand All-of-Business solutions or visit our website.

Follow Us

Featured

next-story-thumb Scroll down to read: