The all-new Acronis Channel Partner Support Programme offers dedicated support to the channel and aims to provided more consistent support for Acronis partners.
All partners can access web-based email, chat services and direct phone to qualified support personnel with service availability based on the partnership level.
Authorised Partners receive web-based email and chat support during business hours, five-day-a-week.
Certified Partners, Acronis Enterprise Solutions Partners and Distributors receive web-based email, chat and phone support all year round.
“We operate through a 100% channel distribution model and our priority lies with our partner community,” said Simon Howe, ANZ Country Manager at Acronis. “Many of our resellers are technically enabled, particularly through resources such as our training initiatives. The Acronis Channel Partner Support Program will allow them speedy access to our support professionals to help them escalate potential issues and help their customers trouble shoot.”