Aspect Software, a provider of integrated consumer engagement, workforce optimisation, and self-service solutions, has reinforced its senior leadership team in the Asia Pacific region with the appointment of industry veteran, Manuel Karunakar, as Regional Vice President for Australia and New Zealand (A/NZ) region.
Karunakar has more than two decades experience in the Contact Centre and Customer Experience (CX) industry in Australia and New Zealand, leading sales and management for a number of high-profile companies and working alongside some of the region’s largest organisations.
In his new role, Karunakar will lead Aspect Software’s sales and strategy in what is a fast-evolving and very important market for the company. Having built teams from scratch in the past, he has strong experience in motivating and mentoring a high-performance workplace environment.
Aspect Software SVP for the Asia Pacific and Middle East Krishna Arani, says, “As forward-looking enterprises seek to enhance their customer experience across multiple channels and touchpoints, Australia and New Zealand continue to play a crucial role in Aspect’s regional strategy.
“With his excellent field experience in sales, partner management and business operations, I am certain that Manuel will grow our business in A/NZ and help our customers deliver world-class customer experiences.”
Karunakar says, “When the opportunity was presented to me to lead a world-class team in A/NZ backed by a fantastic product set, I didn’t hesitate.
“Aspect delivers industry-leading solutions that are revolutionising customer experience and I look forward to accelerating Aspect’s growth in the region, build close relationships with our customers, partners and leading the team in A/NZ to great success.”
Aspect supposedly helps enterprises break down the walls between people, processes, systems and data sources, allowing organisations to unite around the customer journey.
By developing fully native interaction management, workforce optimization and self-service capabilities within a single customer engagement centre, they aim to enable dynamic, conversational interactions and create a truly frictionless omni-channel customer experience.