A strong channel network has helped Avaya to top spot as Frost & Sullivan’s 2011 Asia Pacific Contact Center Applications Inbound Systems Vendor of the Year.
The Frost & Sullivan Asia Pacific Best Practices Awards sees analysts compare market participants and measure performance through interviews, analysis and secondary research in order to identify best practices in the industry.
Avaya says it was recognised for ‘signficantly increasing its channel presence’. "Specifically, Avaya was able to evolve and further develop the channel base it acquired from the acquisition of Nortel Enterprise Solutions, sign up new distributors and create effective partner enablement tools.
"The company was also commended for its ability to increase market share during a period when the market as a whole grew marginally, by being a strong and consistent champion of open-standard, and the effectiveness of its channel partners and developers which according to Frost & Sullivan forms one of the strongest technology communities in the industry.”
Krishna Baidya, industry manager, Asia Pacific ICT practice, Frost & Sullivan, says: "Invigorating its strong channel network emphasising on enablement and profitability, Avaya continues to seize opportunity in the face of intensifying competition. This is even more remarkable at a time when the vendor was forced to focus inwards with NES integration.”