BMC Software's ServiceDesk has been chosen by the New Zealand Transport Agency to provide cloud-based, consolidated service desk, self-service solutions.

The New Zealand Transport Agency says the cloud-based model will allow it to establish common tool sets and processes across the merged organisation.

"As a result of the merger, NZTA looked at hosted service management solutions and selected BMC ServiceDesk. This was viewed as the best strategic fit with our new merged operations, which aligns with our required capabilities," said Para Ganesan, chief technology officer at NZTA.

The platform's ease of use, user interface and advanced capabilities were named as the reasons why BMC Software got the gig.

"As with implementing any new software solution we faced certain challenges, however BMC's ability to focus on NZTA's key requirements was best in class. BMC's ServiceDesk on Force.com will support our drive towards ITIL maturity, while driving a reduction in overhead costs," said Ganesan.

BMC ServiceDesk is the result of a strategic alliance between BMC and salesforce.com.