Story image

Contact centre spending on the rise

06 Oct 11

Spending on IT infrastructure by New Zealand contact centre managers is set to rise in the next 12 months, despite the fact budgets will mostly stay the same, according to results of a survey by Interactive Intelligence. 

Of the 22 Auckland contact centre managers surveyed, 64% expect to increase their technology spend in the next 12 months. Only 19% expect their budget to increase, however, with 5% expecting a decrease and 76% expecting their budget to stay the same.

Managers in Australia were even more upbeat, with 79% of bosses in Sydney and 91% of those in Melbourne expecting to increase their spending. 

17% of Auckland managers felt budget constraints were a significant challenge facing their centre, compared with 11% in Sydney and 7% in Melbourne. 

How blockchain will impact NZ’s economy
Distributed ledgers and blockchain are anticipated to provide a positive uplift to New Zealand’s economy.
McAfee named Leader in Magic Quadrant an eighth time
The company has been once again named as a Leader in the Gartner Magic Quadrant for Security Information and Event Management.
Symantec and Fortinet partner for integration
The partnership will deliver essential security controls across endpoint, network, and cloud environments.
Review: Blue Mic’s Satellite headphones are good but...
Blue Mic’s newest wireless headphones deliver on sound, aesthetic, and comfort - but there is a more insidious issue at hand.
Is Supermicro innocent? 3rd party test finds no malicious hardware
One of the larger scandals within IT circles took place this year with Bloomberg firing shots at Supermicro - now Supermicro is firing back.
Forcepoint and Chillisoft - “a powerful combination”
Following Chillisoft’s portfolio expansion by signing on Forcepoint, the companies’ execs explain how this is a match made in cybersecurity heaven.
David Hickling in memoriam: “Celebrate the life and the music it made”
Dave was a well-respected presence in the IT channel and his recent death was felt by all the many people who knew him as a colleague and a friend.
Jade Software & Ambit take chatbots to next level of AI
“Conversation Agents present a huge opportunity to increase customer and employee engagement in a cost-effective manner."