Story image

Dell.com customers urged to change passwords after breach

30 Nov 2018

Dell is asking all of its Dell.com customers to change their passwords after it detected ‘unauthorised activity’ on its network earlier this month.

On November 9, Dell detected and disrupted the unauthorised activity on its network. That activity attempted to steal customer information from Dell.com, including names, email addresses and hashed passwords. Credit cards and other confidential information were not affected.

“Though it is possible some of this information was removed from Dell’s network, our investigations found no conclusive evidence that any was extracted. Additionally, Dell cybersecurity measures are in place to limit the impact of any potential exposure. These include the hashing of our customers’ passwords and a mandatory Dell.com password reset,” Dell says.

As soon as the company detected the breach, it immediately started an investigation and deployed countermeasures. Dell also recruited a digital forensics firm to conduct an independent investigation and communicated the findings to customers after the firm had completed its investigation.

“We have cybersecurity measures in place that limit the impact of any potential exposure, including the hashing of customers’ passwords,” the company states. 

“Out of an abundance of caution, we proactively reset Dell.com customers’ passwords to further protect customers and their accounts.”

“This includes encouraging customers to change passwords for other accounts if they use the same password for their Dell.com account.” The company says it is committed to doing everything possible to protect customer data, including more investment in IT networks and security.

“While we continue to do all that we can, please change your password the next time you log-in to Dell.com if prompted to do so (you will be prompted if you haven’t changed it recently). And if you use the same or similar passwords on other online services, we recommend you also set new passwords for those accounts.

Dell offers a few tips for creating a secure password:

•    Passwords should contain a minimum of 8 characters, using a mix of uppercase and lowercase letters and at least one number.

•    Don’t use any words that can be associated with you such as a family name or address

•    Choose a reminder sentence about your life and create a password as the first letter of each word, so “I drink 2 cups of Tea With Honey every day!” becomes “id2coTWHed!” (Customers should not use this same example)

•    Keep in mind that it’s never a good idea to use the same password across multiple sites.  

Lenovo outlines new range of Legion mobile gaming devices
The newest offerings include the latest Intel processors and NVIDIA GPUs to support modern gaming needs.
IDC: Manufacturing driving digital transformation spending in 2019
IDC forecasts global DX spending to reach US$1.18 trillion in 2019, an increase of 17.9% over 2018.
Intel announces “most powerful mobile processors ever”
Improvements in performance, responsiveness and Wi-Fi connectivity will be rolling out for gamers and creators alike.
Application virtualisation market to reach $5bn by 2024
According to a report by KBV Research, cost-saving and productivity benefits will drive the market over the next 5 years.
Slack's 2019 feature roadmap unveiled
Including shared channels across organisations, workflow automation, greater email and calendar integration, and streamlined search.
Data#3 wins learning and development award two years running
Chief Learning Officer magazine’s LearningElite programme honours the best organisations for learning and development.
emt Distribution adds risk intelligence vendor
Flashpoint has signed emt Distribution to provide channel partners in Oceania and South East Asia a solution for illicit threat actor communities.
Intel releases 8th gen vPro mobile processors
This generation promises longer battery life, better performance, and comes with a built-in hardware security solution, Intel Hardware Shield.