Filip Banovac has been appointed as the Australia and New Zealand services general manager of power management company Eaton.
Banovac joins the Eaton leadership team after more than a decade working in senior service operations roles at Schneider Electric and Philips where he delivered strategies to drive business growth and transformation.
Leading Eaton’s fast-growing service team, Banovac will focus on enhancing customer experience and engagement while leveraging the in-house engineering and technical capability of its electrical engineers, field staff and customer service team.
“Population growth, infrastructure investment and technology is driving rapid change across many industries – whether its telecommunications preparing for 5G, or manufacturers embracing IoT,” says Banovac.
“Eaton recognises strong local service capability and customised engineering solutions will be essential for driving innovation and customer satisfaction across these industries. That is why Eaton is investing in its services team, expanding its local research and development capability in Australia and New Zealand - while introducing new roles and processes that will transform the way we serve customers and partners across the region,”
Eaton Australia and New Zealand manager director Gordon Makryllos says that Banovac’s leadership expertise in people development, customer experience and service operations will deliver service transformation for both power distribution and power quality markets including DC power.
“We are excited to welcome Filip to the team and look forward to working with him as he strengthens Eaton’s service capability while introducing more roles to support our customers,” says Makryllos.
“The Eaton service team is already expanding, with a number of recent appointments including a National Field Services Manager and ANZ Customer Service Manager, as well as dedicated software and project managers.”
Eaton’s service business specialises in power quality AC and DC and power distribution solutions and in-field support for customers across the IT, telecommunications, utilities, healthcare, industrial, commercial sectors and many more.