Enghouse interactive has appointed Kath Murphy as sales manager for Australia and New Zealand as the contact centre solution provider seeks to expand its local channel.
Murphy, who has 20 years experience in the ICT industry, is charged with leading the Australian and New Zealand sales teams, working with Enghouse Interactive’s channel partners and expanding the channel network.
Murphy says ANZ is ‘a very important region’ for the company and, with its contact centre solution EICC (Enghouse Interactive Communications Centre) developed in the region, some of Enghouse’s most talented experts are based locally. EICC was born out of Kiwi company Zeacom, which Enghouse acquired in 2012 and the company maintains a development base in Auckland.
“EICC fully integrates with core platforms like Microsoft Skype for Business and Salesforce, which makes it a perfect solution for channel partners to add to their offering,” Murphy says.
“I will be looking to expand the channel network in 2016, so customers will have the best choice available to them.”
Murphy says while Enghouse Interactive has been recognised with industry accolades and established itself as a leader in vertical markets such as local government, she will be looking to expand that market leading position to other verticals in 2016.
Dean Hodgson, Enghouse Interactive Asia Pacific general manager, says Murphy’s background in ICT and system integration sees her bringing valuable skills and knowledge that will help develop the Enghouse team and also assist channel partners and customers.