FrontRange has announced a significant upgrade to its HEAT Service Management solution which includes improved capabilities within the Service Catalog and the Workflow Automation Platform.
Now widely available, HEAT Service Management 7.2 includes an improved Service Catalog which the company says extends customer’s ability to personalise the look and feel of the service catalog.
“HEAT Service Management allows you to take control of your IT infrastructure with end-to-end incident to problem to change to release configuration management workflows and best practice templates, so you can monitor and manage your assets from a single location,” says Udo Waibel, CTO at FrontRange.
“With HEAT Service Management 7.2, FrontRange’s customers maximise operational efficiencies, reduce IT costs, and improve service quality and compliance.”
Customers now have the ability to select multiple software titles from within a single request, allowing for more efficient software installation process, saving customers time and money.
Usability enhancements have also been made in the area of the Workflow Editor Interface and Automation Platform providing a for a more efficient workflow creation and definition process.