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Good things take time - Nutech Online

01 Dec 06

It’s been a long time coming – but worth the wait!!

Nutech IT Supplies, the Albany based computer consumables company, has launched its new on-line dealer support and sales site.
According to sales and marketing manager, Nigel Willard, the launch of Nutech On-Line is one of the most significant developments at Nutech for quite some time.
“Customers have been asking for this for a while and there’s no doubt in our minds that there are many potential customers in the channel who haven’t been using Nutech as their hardware and consumables supplier because an on-line facility wasn’t available” he says. The brief to the Nutech development team was simple – make the site the best available to the channel.
“We believe that we have achieved this and that our customers will find the site easy to use and informative.”
Willard says that one of Nutech’s major strengths has always been the high standard of service offered to its customers by the CSR team.
This group within Nutech is knowledgeable, efficient and offers great dealer support.
However the downside has always been that this support is limited to normal office hours, Monday to Friday.
“Outside of these hours our customers have been on their own and, in these days of extended shopping hours and seven day trading, that’s not a satisfactory position to be in,” comments Willard.
With the introduction of Nutech On-Line customer support is available twenty four hours a day, seven days a week. Registered dealers are able to logon to the site at any time and, by using the incredibly powerful search capabilities of the system, are able to answer most queries that may arise.
“We know that end-users can be vague about their requirements. This makes it difficult for the dealer to supply accurate information and provide product that satisfies the need. By using the Nutech on-line facility the dealer’s chances of correctly answering even the vaguest of enquiries are greatly enhanced” says Willard.
“In addition”, continues Willard, “our dealers can view stock availability, up-to-date pricing, status of outstanding orders, invoice and account details and, most importantly, they’re able to place their orders at a time that suits them.”
Effectively, says Willard, Nutech will never close.
“Our goal has been to create a site that’s easy to use, informative, reliable and consistent. The result has far exceeded our expectations and, during recent pilot tests, the comments received from users were most enthusiastic,” he says.
“We will be inviting feedback from users of the site and will continually strive to develop and improve the facility based on the needs of our customers.”
“We encourage as many of our existing customers as possible as well as those dealers who, to date, have not made Nutech their supplier of choice, to log onto , register and take the site for a test drive – we’re sure you won’t be disappointed,” says Willard.

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