HP has announced the industry’s first offering that provides networking customers around-the-clock support for three years at no additional cost, ensuring they get remote support they need anytime, anywhere.
The tech giant says Lifetime Warranty 2.0 adds 24/7 phone support for HP FlexCampus, HP FlexBranch and small business products for up to three years—all included in the purchase price of the covered products.
“Organisations are spending millions on support to keep their network operating,” said Raewyn Hudson, Networking Business Manager, HP New Zealand.
“Our Lifetime Warranty 2.0 is part of our strategy to improve the economics for customers—offering them peace of mind with 24/7 support, while lowering operational costs.”
The offering also includes next-business-day hardware replacement such as fans and power supplies, as well as technical support and free software downloads for the life of the product.
In a move which could see the tech giant win a market share, Enderle Group principal analyst Rob Enderle praised the move.
“Networks today require around-the-clock support to prevent outages or downtime," he said.
"Business continuity is essential, and with Lifetime Warranty 2.0, HP is the first to add 24/7 phone support to its existing next-day hardware replacement agreement.
"HP is leading the industry with new enhancements for customers that are looking to contain costs and assure network uptime.”
HP says Lifetime Warranty 2.0 also increases the value propositions that channel partners bring to their customers and enables them to sell additional products and services, which helps to accelerate growth and profitability.
“The enhancements to HP Lifetime Warranty 2.0 provide us another opportunity to deliver better value to our customers,” said John Barker, president, Versatile Communications.
“Our customers are always striving to find new and cost-effective ways to better support their infrastructure and Lifetime Warranty 2.0 provides that avenue."
The offering is available worldwide at no additional cost for HP FlexCampus, HP FlexBranch and small business products. Up to three years of 24/7 phone support is included in the purchase price of the covered products.