Story image

IDC says vendors will drive growth in managed print services market

22 Jan 15

According to IDC, the managed print services market in the Asia Pacific region will grow as vendors move into mid-market and offer value-add solutions.

IDC says the Managed Print Services (MPS) and Basic Print Services (BPS) market in the Asia Pacific excluding Japan (APeJ) region grew 16.4% year-on-year in 2013 to reach US$2,693.5 million.

ANZ had a managed print services market revenue of US$551.4 million in 2014, and was the second largest market in the region overall.

Australia and South Korea continue to be the two key drivers in this region contributing approximately 48% of the APeJ market.

IDC says growth is likely to continue as MPS vendors are moving into the mid-market for new opportunities, and beginning to include value-add solutions to customers.

“There are plentiful of MPS opportunities out there. Vendors, however, need to know which ones to capitalise on by clearly identifying their target audience, service/solution offering and value proposition prior going into any MPS engagement,” says Junhua Sia, IDC Asia/Pacific senior market analyst for imaging, printing and document solutions (IPDS).

“By doing so, they can then clearly differentiate themselves from the other vendors and have a higher chance of winning the deal,” says Sia.

MPS was traditionally targeted at enterprise customers, but businesses are seeing opportunities in the small and medium businesses (SMBs) segment and are moving into this space, despite the smaller revenue size.

Growth in this segment is faster than the enterprise segment in countries such as Australia and Singapore, says IDC.

To attack the SMB segment, MPS vendors are collaborating with channel partners to provide watered-down or standardised MPS packages to the end customers.

Channel partners, however, are not limited to the traditional printer/copier providers, says IDC.

They can be IT services providers with no prior experience in print. In this situation, the MPS vendors will be working more closely or directly with the end customers.

Besides just providing print management, MPS vendors can look at incorporating solutions in the MPS contracts as a value-added to customers.

IDC says using the ‘intelligent’ multifunction device as a centre-piece in the print environment, MPS vendors can install third party or their own proprietary solutions onto them.

Furthermore, some of these solutions could help automate or optimise business processes, manage digital information, and work with cloud and mobile technologies, with the objective to provide end-users higher business efficiency.

Examples of these solutions are Canon’s I.R.I.S and Therefore, Xerox’s Workflow Assessment Services, HP’s Autonomy, and Ricoh’s collaboration with Laserfiche.

CERT NZ highlights rise of unauthorised access incidents
“In one case, the attacker gained access and tracked the business’s emails for at least six months. They gathered extensive knowledge of the business’s billing cycles."
Report finds GCSB in compliance with NZ rights
The Inspector-General has given the GCSB its compliance tick of approval for the fourth year in a row.
Cisco dominates record-high Ethernet switch & router markets
While the market is flourishing, it’s tough-going as Cisco has increased its majority share of the pie.
Preparing for e-invoicing requirements
The New Zealand and Australian governments are working on a joint approach to create trans-Tasman standards to e-invoicing that’ll make it easier for businesses in both countries work with each other and across the globe
SAP provides partners with free access to their cloud platform
“Now that over 3,700 SAP partners have joined our cloud strategy, the free resources will help them accelerate application development."
Company-X celebrates ranking on Deloitte's Fast 500 Asia Pacific
Hamilton-based software firm Company-X has landed a spot on Deloitte Technology’s Fast 500 Asia Pacific 2018 ranking - for the second year in a row.
Gartner names Proofpoint Leader in enterprise information archiving
The report provides a detailed overview of the enterprise information archiving market and evaluates vendors based on completeness of vision and ability to execute.
WatchGuard appoints new channel distributors in A/NZ
The appointments will enable WatchGuard to expand its regional channel reseller footprint.