ChannelLife New Zealand logo
Industry insider news for New Zealand's technology resellers
Story image

Information management capabilities to meet privacy requirements

By Contributor
Wed 25 May 2022

Article by Micro Focus A/NZ director of sales, information management, Brandon Voight.

Organisations with customers or operations across more than one country face a spate of new and proposed privacy and data protection laws. Traditional archiving approaches often fall short of meeting the patchwork of requirements that organisations must adhere to, driving many to re-examine how they manage information.

Business leaders should look to implement a general privacy program that is designed to meet new requirements without the need to significantly redesign the program each time a new law emerges.

While tempting, it would be a mistake for business leaders to create a privacy policy but defer implementing it until additional regulatory clarity on new and proposed privacy and data protection laws is shared. By creating a policy, business leaders commit to how their organisation will handle personal information.

Failing to implement a policy or follow data protection guidelines once adopted may be viewed by courts, regulators, customers, employees, and other stakeholders as bad faith to their commitment at best or as a deliberate effort to subvert the new requirements at worst. Business leaders may also face significant fines or other regulatory action if they fail to ensure and demonstrate compliance.

Despite facing uncertain and unclear requirements, the challenge of implementing a privacy program or data protection guidelines can be addressed by meeting key requirements for managing personal information. These requirements are shared by almost all global and local privacy laws as well as data protection obligations.

By implementing basic capabilities for identifying, securing, managing, and selectively deleting personal information that meets these requirements, organisations will be able to meet most, and in some cases all, of the existing privacy rules. Rather than implement compliance for privacy and data protection laws on a piecemeal basis, organisations can address additional variations of any given privacy law, typically with limited effort.

Five key privacy information management capabilities:

1.        Personal information identification

All privacy regulations require organisations to identify what personal information is created, received, and shared with others. This includes tracking the workflow of personal information through and across various applications, as well as determining where personal information is stored.

Many regulations will also require organisations to track and report with whom privacy information is shared, so creating and keeping personal information inventory up to date is essential. By using a broader definition of personal information, organisations are also protected if the current regulations that define personal information increase their scope in the future.

Organisations must also pay special attention to structured data contained in databases. All the structured data repositories containing personal information must be identified, including older, legacy databases that may no longer be active. Organisations also need to examine the data flows between structured systems, both within the company and to third parties.

2.        Securing personal information

Once identified, personal information must be secured against the potential breach or inadvertent disclosure. The greatest risk of a breach incident is typically not the large, centralised databases containing customer information but personal information on the fringes.

This can include extracts from databases on file shares and laptops with files containing customer lists. Many breaches also occur from locations that were not believed to hold personal information, so employees need to complete a thorough personal information inventory to uncover unprotected personal information.

3.        Scalable, efficient access requests

Almost all new and emerging privacy laws have subject access request requirements. This lets consumers find out what personal information a company possesses and who else it has been shared with. While the timeline for responding to access requests varies, they typically must be responded to within 30 to 45 days.

Furthermore, the response must address personal information across all locations, not just larger customer service applications. Any organisation that receives more than a handful of these requests per week needs to be efficient with scalable processes for conducting these searches.

4.        Scalable processes for producing personal information

Many laws give data subjects the right to ask an organisation to produce copies of their personal information. To comply, organisations must be able to collect and produce information from various sources and then consolidate this information into a single package.

5.        Compliant processes for deleting personal information

Consumers and other data subjects have the right to have their personal information deleted or, in some cases, de-identified. To comply, organisations shouldn’t delete or erase records that are being maintained according to compliance regulations or data under legal hold. The organisation also needs to be careful that they don’t inadvertently lose referential integrity with a database system during deletion, encryption, or de-identification.

Customers share their personal information trusting that organisations will be effective custodians of this information. Organisations that cannot properly protect personal information will lose the trust of their customers, while privacy capabilities implemented today will let companies run a better overall business tomorrow.

Any strategy for complying with privacy needs to incorporate the right technology. Companies need systematic and preferably automated processes for tracking, managing, and securing all of their personal information and continuing that tracking for the life of the data.

Related stories
Top stories
Story image
Tech job moves
Tech job moves - Bitdefender, Cohesity, Fortinet & MODIFI
We round up all job appointments from June 27-30, 2022, in one place to keep you updated with the latest from across the tech industries.
Story image
Financial results
Margins & revenues up at New Zealand arm of Acer Computer
We look at the local financial statements of Taiwanese manufacturer Acer Computer Inc.
Story image
Evonik relies on Getac F110 tablet to control autonomous robot
The aim of the project is to evaluate the practicality of an automated robotic maintenance and inspection solution in the chemical industry.
Story image
Hands-on review: Phillips Hue starter kit
The set-up was one of the simplest I have ever had to do. It is also where the products shine. I was able to connect the bridge, the three lightbulbs and the strip within 10 min.
Story image
Identity and Access Management
Ping Identity named a Leader in Access Management
Ping Identity has been named a leader in the 2022 KuppingerCole Leadership Compass report for Access Management. 
Story image
Honeywell launches new carbon energy management software for buildings
The new Carbon & Energy Management service allows building owners to track and optimise energy performance against carbon reduction goals, down to a device or asset level.
Story image
Mergers and Acquisitions
SAS acquires Kamakura to propel risk technology innovation
Underscoring SAS growth in the domain-specific solutions space, the acquisition will enable SAS to greatly enhance the breadth of its risk solutions portfolio. 
Story image
Up to $2.4 million shortfall in the collapse of IndeServe
We delve into the liquidators first report on long-standing networking service provider IndeServes collapse.
Story image
Zscaler launches co-located data centres in Canberra and Auckland
The investment will offer public and private sector enterprises greater resilience in support of their zero trust cybersecurity posture.
Story image
Digital innovation could shape the future of NZ - Microsoft
With cloud technologies available to more people around the world than ever before, it is not only businesses who will benefit from using them.
Story image
Cyber Criminal
Identity and access: the fight is on
Blue team defenders are used to protecting our data, applications, and users with access controls and other security mechanisms, which is why attacks like this are especially challenging when they target identity and access control systems.
Story image
Dicker Data
EXCLUSIVE: Why women in IT makes good business sense - Dicker Data
The Federal government wants to bolster female participation in the tech industry to at least 40% by 2030. Here's how one homegrown Australian company has already reached that goal.
Story image
Dark web
Cybercrime in Aotearoa: How does New Zealand law define it?
‘Cybercrime’ is a term we hear all the time, but what exactly is it, and how does New Zealand define it in legal terms?
Story image
MYOB improves data visibility and user access with Snowflake
"Solutions such as Snowflake allow us to better understand our customers and make evidence-based decisions on what features work best for them."
Story image
The best ways to attract young talent during labour shortages
New research from Citrix reveals hybrid working and ventures into the metaverse are top of mind for Gen Z workers.
Story image
Monitors are an excellent incentive for getting employees back
The pandemic has taught us that hybrid working is a lot easier than we would’ve thought, so how can the office be made to feel as comfortable as home? The answer could be staring you in the face right now.
Story image
HP Inc
Firmware attacks significant threat in age of hybrid work
Changing workforce dynamics are creating new challenges for IT teams around firmware security, according to new research.
Story image
Hybrid workforce
Why hybrid working is here to stay and how to ace it
Citrix's new report reveals hybrid workers are more productive and engaged at work than their office and completely remote counterparts.
Story image
Why is NZ lagging behind the world in cybersecurity?
A recent report by TUANZ has revealed that we are ranked 56th in the world when it comes to cybersecurity - a look into why we're so behind and what needs to be done.
Story image
ASI Solutions named finalist of Microsoft Surface Partner of the Year
"ASI Solutions has a strong Microsoft focus, building value by helping customers maximise investment in modern workplace solutions."
Story image
Unknown connections: How safe is public WiFi in Aotearoa?
If it's not your own household WiFi, then who has control of your data and is your connection actually safe?
Story image
Web Development
Whitecliffe fosters careers for the future of tech
Do you want a career in Information Technology, Networking, Web Development, Software Development, or are you looking to upskill?
Story image
Enable launches free Wi-Fi in Christchurch city centre
Fibre broadband provider, Enable, and the Christchurch City Council have launched their new Christchurch Free Wi-Fi service in the central city. 
Story image
Hybrid Cloud
HPE GreenLake advances hybrid cloud experience with new services
"The innovations unveiled today further build on our vision to provide the market with an unmatched platform to spur innovation and drive transformation.”
Story image
Zero trust security adoption rises 27% in just two years
A survey of WAN managers has revealed that multi-factor authentication and single sign-on are the top zero trust features implemented.
Story image
SAS wins Microsoft ISV 2022 Partner of the Year award
"We formed the SAS and Microsoft strategic partnership with a shared goal of making it easier for customers to drive better decisions in the cloud."
Story image
Hands-on review – CleanMyMac X utility for macOS
We get hands-on with a useful utility that macOS users never thought they needed but probably do.
Story image
Hybrid Cloud
Advent One acquires Layer 8 Networks, complements hybrid cloud offering
The acquisition comes at a time of surging demand in hybrid cloud, network virtualisation and network security.
Story image
Hands-on review: 16GB PNY XLR8 Gaming EPIC-X 3600MHz DDR4
PNY sent over its 16GB XLR8 Gaming EPIC-X 3600MHz CL16 DDR4 module kit for testing. The kit contains two 8GB dual-channel modules with RGB lighting.
Story image
Cloudian, Vertica to deliver on-premise data warehouse platform
"We’re enabling our customers to capitalise on a leading object storage platform and maximise the value of their digital assets.”
Story image
FIDO Alliance releases guidelines for optimising UX with FIDO Security Keys
The new guidelines aim to accelerate multi-factor authentication deployment and adoption with FIDO security keys.
Story image
Vulnerable APIs costing businesses billions every year
Large companies are particularly vulnerable to the security risks associated with exposed or unprotected APIs as they accelerate digital transformation.  
Story image
Oracle Cloud
Commvault, Oracle to deliver Metallic Data Management as a Service
"We are excited to partner with Commvault and enable our customers to restore and recover their most mission-critical cloud data."
Story image
NOWPayments launches new service to analyse cryptocurrency fees
NOWPayments has launched a new network fee optimisation solution that analyses current network fees and picks the most profitable option out of the client's payout wallets.
Story image
Public Cloud
Public cloud services revenues top $400 billion in 2021
"For the next several years, leading cloud providers will play a critical role in helping enterprises navigate the current storms of disruption."
Story image
Microsoft names A/NZ Partner of the Year award winners
The awards recognise partners across the globe for their innovative use of Microsoft technologies to help customers succeed.
Story image
Datacom announces revenue of $1.45 billion, fall in profit
Growing market pressures and border closures saw Datacom place increased focus on talent development initiatives for both existing and future employees.
Story image
How TruSens air purifiers can create healthier workspaces
The pandemic has heightened our awareness of our own and others’ health, and made us all much more conscious of the environments we work in.
Story image
Email threats spike 101%, remains a top attack vector
"Each year we see innovation in the threat landscape, but each year email remains a major threat to organisations."
Story image
Video: 10 Minute IT Jams - An update from CyberArk
Olly Stimpson joins us today to discuss the importance of MSP programmes and how MSP partners are experiencing success with CyberArk.
Story image
Blasé attitudes to cybersecurity by business a national risk
The largely unregulated state of cybersecurity in NZ, and consequential ambivalence of most businesses, risk hurting the country's trading prospects.
Story image
New Relic
New Relic looks to observability market with new partner programme
New Relic has announced the availability of New Relic Partner Stack, an enhanced programme expanding New Relic’s commitment to partners.
Story image
Tech and data’s role in the changing face of compliance
Accenture's study found that 93% of respondents agree or strongly agree new technologies such as AI and cloud make compliance easier.
Story image
Secureworks reveals new information on BRONZE STARLIGHT threat group
New research from Secureworks has uncovered new information on the Chinese threat group BRONZE STARLIGHT and how they are using targeted ransomware to initiate complicated attacks.