ChannelLife NZ - Interactive Intelligence named AWS Advanced Technology Partner

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Interactive Intelligence named AWS Advanced Technology Partner

Amazon Web Services (AWS) has named Interactive Intelligence Group an Advanced Technology Partner in the AWS Partner Network (APN).

The APN is a global partner programme that helps partners build a AWS-based business by providing technical, marketing, and go-to-market support. Of the members of the APN, only a small fraction have achieved Advanced Technology Partner status.

As an APN Advanced Technology Partner, Interactive Intelligence has access to a variety of tools, training, and support to further enhance its PureCloud platform.

Interactive Intelligence is a global provider of cloud services for customer engagement, communications and collaboration. The company’s latest cloud services are delivered from its PureCloud platform, the first cloud platform using microservice architecture built atop the scalable AWS Cloud designed for contact centres and enterprises.

“Few, if any contact centre market leaders are willing to build a completely new cloud platform, and a completely new set of applications to deliver a truly superior customer experience,” says Keith Dawson, Ovum principal analyst customer engagement.

“But Interactive Intelligence has done just that with its PureCloud platform. By combining the unique advantages of microservice architecture running on AWS, with rich omnichannel customer engagement, communications and collaboration services, the company has seriously raised the bar for competitors,” he says.

“Lots of things set AWS apart in the computing and data storage market: experience, pace of innovation, and global footprint, to name just a few,” says Brendan Maree, Interactive Intelligence Australia, New Zealand and Japan senior vice president.

“Beyond that, our PureCloud platform takes unique advantage of many other AWS offerings. For customers, this means a competitive advantage through lower costs, faster time to market, and reduced risk,” he says.

According to Interactive Intelligence, the PureCloud platform delivers the following:

  • Omnichannel routing
  • Speech-enabled interactive voice response (IVR)
  • Call recording, quality management and reporting
  • Outbound and predictive dialling
  • CRM integrations
  • Graphical scripting
  • Chat
  • Video conferencing
  • Desktop and file sharing
  • Corporate directory
  • IP PBX

Among its accolades for cloud innovation, Interactive Intelligence was positioned as a leader in the Gartner Magic Quadrant for Contact Center as a Service. The company was also named a Market Leader in the Ovum Decision Matrix: Selecting a Multichannel Cloud Contact Center Solution 2015-16 report. Most recently, Interactive Intelligence received Frost & Sullivan’s Visionary Innovation Leadership Award, Cloud Contact Center Industry, North America.

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