Liquid Voice, an enterprise contact centre solutions company, has signed its first New Zealand distribution agreement with Cogent.
The partnership is the first of its kind within the region, and recognises a growing demand for call recording and quality management solutions across both private and public sector, following high profile deals with Ministry of Business, Innovation and Employment (MBIE) and Department of Internal Affairs (DIA), Liquid Voice says.
The partnership with Cogent will also help the company to support its growing channel across New Zealand deliver its portfolio of call recording and analytics solutions and services.
“Over the last few years, Cogent has been incredibly active in delivering some flagship projects, working with a wide variety of vendors and channel partners to progress the adoption of call recording,” says Andrew Barrett, a director at Liquid Voice.
“This agreement goes beyond a simple distribution by bringing the expertise at Cogent to the growing number of resellers in New Zealand that are looking for a more flexible and innovative call recording solution,” he says.
Cogent is an independent and privately held company with offices throughout New Zealand in Auckland, Hamilton, Tauranga, Wellington and Dunedin, and offers voice, data and networking capabilities focused on Unified Communications and collaboration services.
"Liquid Voice is an innovative and proven call recording solution that is much better suited to a wider range of customers and our new partnership will allow us to work closely with VARs across the country to better serve our customers,” says Paul Spemann, a director at Cogent.
“As a pure software based solution running on industry standard servers, Liquid Voice is more cost effective than many rival products and the development of the portfolio to deliver seamless integration with technologies such as speech recognition and analytics make it one of the most advanced in the market,” Spemann says.
Cogent will offer a range of value added distribution services to Liquid Voice channel partners across New Zealand including demonstration, training, technical design assistance and support with an expectation to work with around 10 active partners over the next 12 months.
Barrett added, “We look forward to working closely with Cogent to grow our channel business in a partnership that will help our channel partners and customers gain more value from our solutions, and potentially establish a model for working with other distributors across the Asia Pacific region.”