OneNet has announced the availability of three “as-a-service” modules, designed to significantly enhance the partner and customer experience for HP Autonomy’s leading cloud-based server backup solution, LiveVault.
Established partners for over a decade, OneNet began developing software with a team of students at the University of Auckland eighteen months ago, with HP now launching some of the modules to its global partners.
OneNet’s Software Development manager, Michael Hoskins, an original member of the University team, noted “partners and customers using as-a-service solutions want to have important information about their services available at a glance, at their fingertips, from almost any device.
"With OneNet’s suite of add-on LiveVault modules, they now have access to this information”.
Companies looking for a reliable and secure cloud-based backup solution have, for many years, engaged HP’s LiveVault Server Backup service.
Now OneNet have developed a suite of solutions specifically designed for partners to further enhance their experience. By providing improved visibility of important customer metrics, API integration to feed into existing dashboard and billing systems, as well as an automated tool for provisioning and managing customer trials.
In order to drive partner sales, OneNet have also developed a workflow-based “closing engine”, providing MSP’s (Managed Service Providers) and HSP’s (Hosting Service Providers) with the ability to effectively and automatically convert trials into paying customers, with minimal manual intervention.
With OneNet’s LiveVault modules, MSP’s, HSP’s and end customers can gain a clearer insight into usage and trends in their LiveVault backup environment through the OneNet- developed LiveVault dashboard.
“LiveVault has always been an industry-leading cloud-based backup solution," said Stephen Spellicy, director, Enterprise Data Protection, HP Autonomy.
"And now with the introduction of OneNet’s LiveVault modules, we have taken a significant step in enhancing our value proposition to LiveVault partners and customers”.
Past usage and growth are tracked and future usage is forecast using sophisticated algorithms. Alerts can also be viewed at multiple hierarchical levels, thereby providing LiveVault partners and end users with a clear indication of the overall health of their LiveVault environment.
Partners and customers who manage LiveVault Turbo Restore Appliances (TRA’s) gain additional benefits from a specific dashboard used to track important usage parameters, thus allowing for uninterrupted data protection.
Using the same information that is gathered to provide dashboard information, OneNet has developed an API which can be used to extract monthly LiveVault usage figures to feed into a partner’s billing process.
The benefit of a single source of information is that partners and customers can view dashboards and historical usage reports and align this with the invoices generated.
The three modules combined, namely, Closing, Reporting and API, provide an integrated suite of tools that allow LiveVault MSP’s and HSP’s to effectively capture more customers and deliver a superior customer experience with intuitive and accurate reporting and billing.
Partners and end user customers are easily able to get an overview of the health of their LiveVault environment and track important usage metrics and alerts allowing them to more easily track the overall health of their backup environment.
LiveVault Partners wishing to take advantage of these new features are invited to contact their local HP Autonomy LiveVault representative or OneNet directly by clicking here