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Partner satisfaction down at Microsoft

07 Dec 10

‘Value of the Partner Network’ and the ‘Quality of Resources available to Partners’ were the two areas that New Zealand partners called out in Microsoft’s recent Partner Satisfaction survey.

“Our overall Partner SAT score was 128 which was down six points on the previous score,” explained Microsoft’s Director of Partner Strategy, Brent Colbert in an email update.

“Two areas in particular were called out by Partners with low satisfaction scores, these being the Value of the Partner Network and the Quality of Resources available to Partners. As a result the Partner team are working with the Worldwide Partner team in Redmond to provide your feedback and in turn address those areas that you called out that need improvement,” he continued.

In response to one of the lowest scoring questions being the Solution/Partner Finder, Microsoft says it is launching ‘Pinpoint to Partners’ in December and then to customers in February.

“Countries that have already rolled out Pinpoint report an average of 150 leads per partner per annum, so it promises to be a great resource to drive your respective businesses,” added Colbert.

It was only in early November that Microsoft New Zealand revamped its Partner Network to benefit partners and customers as well as encouraging excellence within the IT industry.