SuiteWorld 2025 Day 3 recap: New AI-first products shaping NetSuite’s future

The opening keynote at SuiteWorld 2025 unveiled NetSuite Next as the "future of NetSuite." But it was the product keynote - Built for What's Next - where that vision started to take shape. On stage, Gary Wiessinger, SVP of application development, Brian Chess, SVP of technology and AI, and other NetSuite leaders detailed the AI capabilities and product updates set to change the way businesses use NetSuite day to day. 

At its core, NetSuite Next is a new mode customers can switch on, adding AI-driven abilities to the suite they already use. NetSuite positions this as the biggest shift in its 27-year history, with natural language queries, reasoning capabilities and agentic workflows running through the suite itself.  

But let's get into some of the more granular details of these new product announcements. 

Ask Oracle  

One of the most practical launches tied to NetSuite Next is Ask Oracle. It allows users to query NetSuite in natural language and get context-aware responses, whether it's a CFO asking about margins or a warehouse manager chasing fulfilment. Unlike static reports, one question can naturally lead to another, letting users explore underlying issues and collaborate with the system to solve them. 

NetSuite says Ask Oracle generates context-aware answers, dashboards, and reasoning that explains the "how" and "why" behind every result. The assistant can even act across customisations, SuiteCloud extensions and partner apps, meaning the context spans an entire NetSuite environment. In the keynote demo, Ask Oracle read an uploaded invoice, interpreted it, and triggered the right workflow - the kind of manual step many ANZ businesses still lose hours to each week. 

Intelligent payment automation 

Intelligent Payment Automation, powered by a new partnership with BILL, is embedded directly into NetSuite's system of record. It's available now in the US, with ANZ customers expected to follow. When it reaches ANZ, customers can expect: 

• AI-powered bill capture and matching reads invoices, interprets them, and links vendor bills to the right purchase orders. This reduces duplicate entries and fraudulent charges. 

• Intelligent payment proposals let users set payment goals in plain language, such as "pay these vendors within 14 days." NetSuite then builds the workflow to execute. 

• Seamless vendor payments connect to BILL's network of more than eight million businesses, enabling payments directly from existing bank accounts inside NetSuite. 

• Real-time reconciliation ensures every payment is requested, tracked and reconciled within the system, without delays from external syncs. 

SuiteAgents  

SuiteAgents drew a lot of attention as the next wave of extensibility. They introduce a new layer of extensibility inside NetSuite, allowing customers and partners to build domain-specific AI agents using expanded AI Toolkits and the SuiteApp.AI Marketplace. These agents can run workflows that reflect industry logic, such as credit approvals, procurement decisions, or field service dispatch. 

Technically, SuiteAgents are underpinned by the AI Connector Service through the Model Context Protocol (MCP). This lets external AI models integrate tightly with NetSuite's data model and SuiteCloud extensions. Developers can now use the MCP Standard Tools SuiteApp to build and deploy custom tool scripts directly within NetSuite. This means SuiteAgents are very much configurable components that can be adapted to a business's own data and processes. 

AI Canvas 

AI Canvas will be a new workspace inside NetSuite designed for collaborative planning and simulation. Rather than exporting data to Excel or PowerPoint, teams can model scenarios directly within the ERP environment and then trigger workflows based on those scenarios. 

Technically, AI Canvas operates as a layer over NetSuite's data model, pulling in live records from finance, operations and CRM. Users can build "what if" scenarios - for example, adjusting demand forecasts, shifting resource allocations or testing pricing changes - and see the downstream impact on margins, supply chain or cash flow in real time. Once, a scenario is validated, users can launch workflows directly from the Canvas rather than using it only for analysis.  

Autonomous Close 

Autonomous Close is NetSuite's push toward lights-out finance operations. It promises to automate much of the month-end close cycle, reducing the manual steps finance teams typically face. 

From the keynote demo, the new Close Manager interface tracked every step in the close, with a "process optimisation monitor" showing how much of it was handled automatically. Oracle reported up to 98% of transactions were touchless in testing. 

Specifically, the mechanics are built on AI-driven reconciliation and anomaly detection: 

• Automated reconciliation matches transactions against ledgers in real time 

• Error detection flags exceptions and routes them for review 

• Close checklist is embedded inside NetSuite, so controllers can see which tasks have been automated and which require approval 

And it all sits within NetSuite's system of record, meaning the financial close is handled in the same environment as daily transactions, reducing the lag and errors that come from syncing external systems. 

For ANZ businesses, the timing will likely follow the broader NetSuite Next rollout into 2026–27.  

Subscription Metrics  

Subscription Metrics is aimed squarely at SaaS and recurring-revenue companies, giving CFOs and CROs a single view of subscription health and growth drivers. NetSuite says 77% of the Forbes Cloud 100 already run on its ERP, and Subscription Metrics builds on that base by providing the industry-standard KPIs those businesses care about: MRR, ARR, NRR, CAC payback, LTV, and churn. It includes: 

• AI-generated narrative summaries that explain the "why" behind the numbers and surface recommendations 

• Roll-forward reporting to track how recurring revenue changes over time 

• Cohort analysis heatmaps to spot churn and retention patterns 

• OneWorld constant currency support for multi-national reporting 

• Full ingestion of historical transactions so businesses can put current performance into context 

Importantly, Subscription Metrics is included at no additional cost for existing NetSuite customers, with AI narrative capabilities to follow within 12 months.  

SuiteCloud Developer enhancements 

NetSuite also announced enhancements to its developer platform. A new SuiteCloud Developer Assistant allows developers to generate SuiteApps and Suitelets using natural-language prompts. The assistant can also produce supporting documentation and unit tests automatically. 

Technical updates include support for TypeScript and SuiteScript 2.1, making it easier for developers to build and maintain modern, enterprise-grade extensions. These updates are designed to streamline development and reduce the time required to take customisations from concept to production. 

For ANZ partners and in-house NetSuite teams, the expanded developer stack could accelerate the rollout of localised apps and industry-specific functionality. 

Roadmap features: Intelligent Pricing and Intelligent Resource Allocation 

Finally, there were two major features previewed at SuiteWorld - Intelligent Pricing and Intelligent Resource Allocation. Both are still in development and don't yet have a confirmed release date. For now, ANZ adoption is likely a few years away. 

In demos, Intelligent Pricing created new price lists in NetSuite, applied rules like customer segmentation, and scanned competitor pricing to recommend adjustments. Teams could model margin and revenue impacts before rollout, keeping pricing decisions tied to ERP data rather than spreadsheets. For ANZ, the strongest fit will be retail, distribution, and manufacturing where pricing shifts are constant. 

Intelligent Resource Allocation is aimed at field service. It analyses schedules, skills and job priorities to suggest technician reassignments when urgent issues arise. For example, moving someone from routine maintenance to a critical outage, with alerts sent to managers for approval. Utilities, construction, and equipment servicing in ANZ stand to benefit most, where SLA performance depends on quick redeployment. 

What all these announcements mean for ANZ customers 

SuiteWorld 2025 confirmed NetSuite is re-engineering the platform for the AI era. For ANZ customers, though, most of these features won't arrive quickly. International rollouts typically place our region in the second or even third wave, with some of the timelines undoubtedly stretching into 2026 - 27.  

At Annexa, we see these announcements as confirmation that NetSuite is investing heavily in capabilities that will reshape day-to-day ERP use. The opportunity for local businesses is to prepare for what's coming, so when the switch is available, they're able to take full advantage.