Story image

Veeam's latest NPS score 3.5x industry average

15 May 18

Veeam has achieved a rating of 73 in the latest Net Promoter Score (NPS) research, conducted by an independent third party.  

This places Veeam above some of the largest brands in the world in terms of customer satisfaction, and is 3.5 times the industry average - the fifth consecutive year Veeam has out-performed the industry.

“Often when we really like a product or a brand, we recommend it to other people,” said Veeam CEO and president Peter McKay.  

“A key part of NPS reflects a customer’s willingness to recommend products or services to others. Survey participants were asked a simple question: How likely is it that you would recommend Veeam to a friend or colleague? And the results speak for themselves.  With an overall NPS score of 73, which is 3.5 times the industry average, the satisfaction of Veeam customers far exceeds any vendor in our space.  As we add 133 customers a day, and have just surpassed 300,000 customers in total, Veeam employees and partners can be proud of this recognition. It underscores that our maniacal customer focus is paying dividends.”

To create an even more detailed picture of how customers feel about Veeam’s products and services, participants were questioned on several important metrics.

Core Key Performance Indicators (KPIs) remained strong in 2018, achieving 9.0+ scores, on a scale of 1 to 10, for almost all categories:

  • 91% of Veeam customers are completely satisfied with Veeam as a software vendor

  • 91% of Veeam customers would recommend Veeam solutions to their friends and colleagues

  • 91% of Veeam customers plan to renew their contract when their current contract is complete

  • 89% of Veeam customers are completely satisfied with features and functionality offered by the Veeam products they are using

In a statement by Veeam, these results together with the NPS, are described as 'powerful feedback from customers across the globe'.

Is self-service BI living up to the hype?
the explosion of data available to a business and self-service BI tools is transforming how everyone works - but is self-service living up to expectations?
What the people say - Gartner’s November Customers’ Choices
A roundup of the latest Gartner Peer Insight Customers’ Choices from Backup and Recovery to Business Intelligence and Analytics, and more.
BlackBerry buys out cybersecurity AI firm Cylance
“We are eager to leverage BlackBerry’s mobility and security strengths to adapt our advanced AI technology to deliver a single platform.”
Five secrets – Workday’s 2019 winning formulas
We thoroughly investigate why business software vendor Workday believes 2019 will be their best year yet.
Exclusive: Strengths and limitations of the AWS/Cisco partnership
Iguazio CEO Yaron Haviv discusses whether the partnership really is a 'match made in heaven' and what it means for the industry.
Google Cloud CEO stepping down to welcome ex-Oracle exec
Google Cloud has grown significantly under Greene's tenure, but has involved tens of billions of dollars and little gains on AWS and Azure.
Talend and Databricks partner for scalable data solution
The strategic partnership combines unified analytics and data management in the cloud.
Video conferencing in dire need of simplification, study shows
A Forrester study shows that 84% of companies are using two or more cloud-based video conferencing apps.