There are some serious challenges ahead for the channel in disaster recovery and business continuity, as Keith Newman discovers in our four-part feature.
Systems integrators and resellers are being challenged to step up to the plate with enhanced skills and capabilities as clients become deadly serious about resilience and re-evaluate business continuity and disaster recovery (BCDR).
The BCDR landscape has been given a major shake-up with the Canterbury and Japanese earthquakes, high profile outages in the banking and telecommunications sectors, and growing security concerns about privacy, data loss and theft.
The amount of data organisations are dealing with is also presenting complications as virtualisation, cloud offerings and new management tools force a rethink about disaster recovery and who’s carrying the can.
IDC New Zealand senior market analyst Louise Francis, says third party service providers, resellers and systems integrators need to be more accountable when recommending, implementing and maintaining BCDR.
In particular, service-level agreements (SLAs) around availability can have significant financial consequences if there’s a failure. “SLAs will become increasingly stringent and IDC expects the market to shift toward risk-reward based pricing models with providers having to show BCDR testing results as part of this,” says Francis.
And she says it’s imperative that rather than leaving it to the IT department, CEOs and company directors drive strong BCDR planning; a top down approach that often kicks in after high profile disasters, and showed up clearly after the 1998 Auckland power crisis.