Unified Communications / UC stories

Under the agreement Dicker Data will gain unrestricted access to the entire Jabra product portfolio which includes headsets, speakerphones, video conferencing and unified communications.>>

The partnership extends the Zoom product range to all IT resellers, and also expands Dicker Data’s professional AV portfolio.>>

The new integrations are designed to assist organisations with customer data syncing and strategic decision-making. >>

Expand Capture 5 levels the playing field and empowers professionals whether they’re working remotely or from the office.>>

The world is pivoting towards hybrid working and distributed workforces, which means businesses need flexible and adoptable solutions that can support that shift.>>

"it’s clear that for many video calls bring with them their own set of challenges.">>

The Galaxy XCover 5 fits within Samsung’s popular Galaxy smartphone line, bearing a much chunkier resemblance to its counterparts.>>

The sharp uptake of social and collaboration tools in 2020 was far from a short term fad while people worked from home.>>

The survey finds that new workplace models are here to stay, that employees are struggling with the overlap of personal and professional lives, and that finding and retaining talent is a crucial consideration.>>

We spoke to Enghouse Interactive's managing director, Andrew Carmody.>>

The company has added AI-based background and noise filtering, integrated voice and video calling, and additional interoperability capabilities.>>

According to MaxContact’s Australian operations director Daniel Harding, the aim is to offer a rich and integrated communications experience.>>

Consumer frustrations could be missed opportunities for brands to deliver a better experience while building trust and loyalty.>>

This year's Partner of the Year, Telrex, has worked with Jabra to offer a full-service management suite to key customers such as Monash University and Suncorp in Queensland and across Australia.>>

The aim is to help businesses create better customer experiences.>>

One report says that even though 65% of telcos have a clear roadmap to digitalisation, 70% struggle with legacy technology.>>

"8x8 Contact Center for Microsoft Teams enables IT and service leaders to seamlessly embed customer engagement with global voice communications into Teams workflows to gain deeper insights across all interactions.">>

Jabra A/NZ managing director David Piggott says that Ingram Micro New Zealand has demonstrated ‘immense’ commitment and ‘gone above and beyond’.>>

Today we're highlighting Enghouse Interactive, a company that strives to be one of the world's leading providers of contact centre technologies.>>

NZ-based Zeacom's software has become Enghouse’s top-selling contact centre solution, with its Microsoft Teams contact centre offering at its heart. >>

The lightweight 125-gram headset is designed for desk workers, no matter where they work.>>

Enterprise communications has never been more important for the employee and customer experience, and to ensure that business runs smoothly every day - and every night. >>

According to NICE inContact, the AI models are able to help guide agents at the point-of-service, boosting customer satisfaction in real time.>>

The company knew that there would be interest amongst channel partners and end users, but it turned out to be much stronger than expected.>>