Cogent has signed a channel partner and reseller agreement with Aspect Software, a global vendor in the customer contact management and workforce organisation space.
The new agreement will see Cogent become Aspect's first cloud deployment partner, and Aspect's official reseller of cloud solutions in New Zealand.
Cogent is a New Zealand-based provider of unified communications, collaboration, contact centre and networking solutions, headquartered in Auckland.
Under the agreement, Cogent is launching Cogent Engage, powered by Aspect, a pure cloud, omni-channel contact centre solution which provides features such as IVR or mobile self-service, inbound and outbound voice, email, SMS, chat and even video interactions.
This move was driven by the increasing demand for Aspect Software in New Zealand, according to Kristen Pimpini, Aspect managing director Australia and New Zealand.
“We are seeing an increasing demand of our products in the market and to ensure our commitment to deliver the highest services, we believe Cogent can do just that.
“With over 25 years' experience in the industry, Cogent will be driving all of Aspect's products including our workforce optimisation solutions,” Pimpini says.
Ray Noonan, Cogent chief executive, says, “We're excited to bring our first cloud contact centre solution to market. We have a long history of specialising in enterprise telephony and we were looking for a cloud-based contact centre solution to bring to market.
“Partnering with Aspect Software who is recognised in Gartner's Magic Quadrant provides that entry.
“Cogent has a highly skilled team with an ability to deploy solutions nationwide in New Zealand.
“They will be taking the lead as the primary Aspect Software reseller in New Zealand,” Pimpini says.
Noonan says Aspect Software provides its customers with a pure cloud solution that is rapidly deployable, eliminating the need for complex on-site infrastructure.
“Customers are increasingly looking for solutions that scale with their businesses, streamlining their processes and lowering their overall costs, while increasing customer satisfaction and retention,” he says.