Story image

Eight common mistakes

01 Feb 12

Mistake 1: Assuming all software is the same
Vast differences exist between one solution and another. Your customer needs a clear and precise understanding of their own company’s requirements and goals. Every solution should then be analysed in terms of how well it addresses each of their goals.
Mistake 2: Ignoring hard-to-quantify benefits
It is difficult to calculate possible future gains such as increased productivity, improved customer service, better inventory control, faster register check-outs and centralised information for rapid decision-making after a new POS system has been successfully implemented. However, these types of benefits can dramatically improve the bottom line and should not be overlooked.
Mistake 3: Passing the buck
Top management and other key personnel within the customer organisation must be involved in the selection and the implementation process. Management needs to stay involved if the project is to be a success.
Mistake 4: misunderstanding ramp-up and debug phases
Many companies assume a well-designed system will operate at peak levels shortly after they make the purchase. The best system will not perform as expected until properly trained personnel have developed complete competency with the system.
Mistake 5: The cheapest solution is the best
Selecting a POS system based on price is equivalent to selecting the cheapest surgeon. In the long run, the cost of a poor solution is substantially more expensive than doing it right the first time. Customers should measure price in terms of a firm’s knowledge, experience, professionalism and depth of resources.
Mistake 6: Buy POS hardware first
Customers can save time and money if they select their retail management software first – this will have hardware and operating system requirements. In addition, each program will only function with certain types of printers, bar code scanners, cash drawers and card readers. Users can avoid frustration and save money if they choose the software first and the POS solution second.
Mistake 7: Misunderstanding the benefits of automation
Automating retail operations and related functions can save considerable time and money and contribute to high customer satisfaction. However, if your customers don’t also improve their current processes and the ways of interfacing with accounting software, bar coding system, credit/debit card processing systems and the POS equipment itself, automating a store won’t deliver the full return on investment required.
Mistake 8: Not doing enough homework
Analysing and then selecting a POS system takes time and effort. Information is critical to selecting the most appropriate system for your organisation.

Dell EMC embeds security in latest servers
Dell EMC's 14th generation of PowerEdge servers has comprehensive management tools to provide security across hardware and firmware.
Hands-on review: The Logitech R500 laser presentation remote
With a clever ergonomic design, you’ll never have to glance at the device, unless you deliberately look to use the built-in laser pointer to emphasise your presentation.
Noel Leeming slapped with $200,000 fine for misrepresentation
“This prosecution related to multiple consumers in multiple locations. It was not isolated or ‘one off’ conduct.”
Review: Should you buy the Fitbit Charge 3?
If you are new the to the world of wearables you might be wondering if Fitbit’s new offering is a good first step. Maybe I can help with that.
The disaster recovery-as-a-service market is on the rise
As time progresses and advanced technologies are implemented, the demand for disaster recovery-as-a-service is also expected to increase.
Dell dominates enterprise storage market, HPE declines
The enterprise storage system market continues to be a goldmine for most vendors with demand relentlessly rising year-on-year.
Lenovo DCG moves Knight into A/NZ general manager role
Knight will now relocate to Sydney where he will be tasked with managing and growing the company’s data centre business across A/NZ.
Avnet to boost AI/IoT solutions with acquisition
The acquisition of Softweb Solutions adds software and artificial intelligence to Avnet’s ecosystem and bolsters its IoT capabilities.