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Forrester names Adobe a Leader for B2B and B2C suites

Thu 21 May 2020
FYI, this story is more than a year old

Adobe has been named a Leader in two recent eCommerce reports from Forrester Research – “The Forrester Wave: B2C Commerce Suites, Q2 2020” and “The Forrester Wave: B2B Commerce Suites, Q2 2020.” 

Adobe has been evaluated as a Leader following the company’s acquisition of the Magento platform in June 2018.  

Adobe was one of 13 vendors in the B2B Wave and 10 vendors in the B2C Wave that were evaluated on their Strategy, Current Offering and Market Presence.  

Adobe is the only vendor to have achieved a rating of 3 or higher out of 5 in all criteria in both Waves.

“Regardless of whether you’re a B2B or a B2C brand, commerce has taken a defining role as more companies embrace Customer Experience Management (CXM),” says Adobe commerce product and platform vice president Jason Woosley. 

“This rings particularly true today when businesses are accelerating their move to digital as the primary way to connect with their customers. We believe that being named a Leader in the B2B and B2C Wave evaluations demonstrates that we’re making the right investments to extend Magento’s capabilities to empower both commercial and enterprise brands to deliver compelling, shoppable experiences at scale.”

The Forrester Wave B2C Commerce Suites

Here is what Forrester had to say about Adobe:

“Adobe leads with flexibility, supported by a strong global partner ecosystem.”

“The PWA Studio is positioned to lower the cost and complexity of adopting Progressive Web App experiences.”

“The solution shines in its simple business user tooling to support critical functions like promotions and personalisation. It is above par in harder-to-find functionality like subscription billing and is strong in fundamentals like order management.”

“Adobe is actively marrying its renowned creativity tools with Magento Commerce, which creates a unique benefit to digital business users.”

Adobe’s top scores were in the criteria of:

  • Personalisation (5 out of 5) – top score
  • Product Vision & Roadmap (5 out of 5)
  • Delivery & Extensibility Ecosystem (5 out of 5)
  • Sales Channel Support (5 out of 5) – top score
  • Commerce Management (4.3 out of 5) – top score

The Forrester Wave B2B Commerce Suites

Here is what Forrester had to say about Adobe:

“Magento Commerce has an above-par, large, loyal, and highly capable delivery ecosystem that Adobe engineering is harnessing to increase its development velocity.”

“Adobe delivers above-par functionality in mobile and A/B and multivariate testing.”

“The PWA Studio is positioned to lower the cost and complexity of adopting Progressive Web App experiences.”

“Adobe’s strong set of implementation partners — both agencies and SIs — gives it the ability to deliver innovative experiences for subindustry niches despite a broad product approach.”

Adobe’s top scores were in the criteria of:

  • Product Vision & Roadmap (5 out of 5)
  • Personalisation (5 out of 5) – top score
  • Delivery & extensibility ecosystem (5 out of 5)
  • Commerce Suite (4.5 out of 5) – tied for top score
  • Supporting Services (4 out of 5)

Magento Commerce, as a part of Adobe Experience Cloud, is the platform of choice for B2C and B2B companies looking to transform digital commerce and deliver differentiated customer experiences. 

It delivers across multi-geo, multi-brand, and multi-business model experiences as well as serve both B2C and B2B channels all from a single platform designed to scale with a business’ needs.

It also allows merchants to choose the content solution that best fits their needs: The built-in, turnkey content solution or bring their own and deploy Magento in a headless configuration. 

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