HOYTS Group, the cinema chain in Australia and New Zealand, has seen a fast return on investment (ROI) following implementation of ShoreTel solutions.
HOYTS has deployed a ShoreTel Unified Communications (UC) and Enterprise Contact Centre (ECC) solution across 50 sites in Australia and New Zealand for over 2,300 staff.
Following completion of the implementation of the ShoreTel UC infrastructure, HOYTS has achieved a ROI within nine months and has calculated annual savings of more than AU$300,000.
The deployment happened with three phases, beginning with an implementation of a ShoreTel UC and ECC solution as part of the Sydney HOYTS office relocation.
After HOYTS acquired the Berkley Cinema Club, the deployment was extended to the head office in New Zealand.
In the six months following, the PABX maintenance contracts throughout New Zealand and Australia reached their expiry dates and were replaced by the ShoreTel UC infrastructure.
PTS Communications, the Sydney based ShoreTel partner, designed the ShoreTel solution and lead the deployment in Australia.
Business Technology Group (BTG), the ShoreTel certified systems integrator, completed the rollout in New Zealand.
HOYTS is currently using ShoreTel UC for all voice communications, and ECC for inbound customer service operations as well as HOYTS Kiosk.
The contact centre platform is also supporting HOYTS Cinema Technology Club (CTG), which provides internal support and outsourced services to exhibitors and other companies who require support for digital cinema and related technologies.
Adam Wrightson, HOYTS Cinema Technology Group, general manager, says HOYTS was looking for an IP telephony solution that provided modularity and high scalability as the company was increasingly diversified and geographically disparate. He says HOYTS required a system that was robust, efficient and low cost.
Wrightson says they evaluated the key players in the space, looking at hosted, hardware and software-based IP telephony options, and ShoreTel was chosen due to ease of use and management, modularity and scalability, and the ability to unlock the unified communications feature without significant additional cost or effort.
HOYTS plans to extend the collaborative capabilities of its ShoreTEl technology and take advantage of new products when released.
“The modularity and flexibility of the ShoreTel platform enables us to continue to diversify our operations with the comfort of knowing that our communications will not just keep pace with business change, but will actively support it,” says Wrightson.