M-Files, a global provider of information management, has been recognised by customers on Gartner Peer Insights as a Strong Performer in the June 2023 Gartner Peer Insights ‘Voice of the Customer’: Content Services Platforms report.
M-Files is one of four vendors in the report to receive a Strong Performer distinction.
The company is recognised as a Strong Performer overall and the only vendor in this category for the North American and midsize enterprise segments.
The M-Files metadata-driven document management platform enables knowledge workers to instantly find the correct information in any context, automate business processes, and enforce information control.
This is designed to provide businesses with a competitive advantage and substantial ROI as they strive to deliver better customer experiences and higher-quality work with lower risk.
Antti Nivala, Founder and Chief Executive Officer, M-Files, says: “Customer satisfaction plays a crucial role in fuelling our growth, as evidenced by our recent Centaur status marking the achievement of $100M in annual recurring revenue (ARR).”
“Our Strong Performer recognition reflects our commitment to the M-Files guiding principles of ‘Make It Happen,’ ‘Help Others,’ and ‘Love Customers.’”
“We are honoured by this distinction which signifies our customers’ passion for the M-Files platform and reaffirms our ability to deliver exceptional customer experiences,” says Nivala.
Gartner Peer Insights ‘Voice of the Customer’: Content Services Platforms report rates vendors based on the following categories: product capabilities, sales experience, deployment experience and support experience.
Some of the Gartner Peer Insights responses for M-Files:
Data Research Analyst, IT Services: “A secure and intuitive tool for document management. It’s an excellent information organisation tool that will always find where the right content is, regardless of file systems and locations, helping to improve the way files are stored, improving productivity.”
IT Manager, Manufacturing: “Great product for managing company processes and documents. We’ve been a long time user of M-Files. It’s a multi-purpose tool that has helped us to manage company processes, document approval, and also integrate to our other systems.”
Associate Director, Cloud Solutions, Finance (non-banking): “A great product for managing enterprise content! M-Files is a great tool for managing our company records. Users love the ease of searching for content in the system, allowing them to retrieve documents quickly. Additionally, the M-Files services team has been stellar. They have consistently been a solid partner – responsive and proactive to our needs.”
Associate Director, Data Enablement, Healthcare and Biotech: “M-Files changes the way we work for the better. This is the best vendor I have worked with in more than 25 years in the business.”
Director of Operations, Consumer Goods: “Most suitable and comprehensive content services platform. This tool automates document management workflows to optimise output and deliver better business outcomes. It is simple and fast to share documents and files with this tool. It is possible to search and locate documents and files quickly.”
With over 50,000 verified users and 380,000+ published reviews, Gartner Peer Insights represents firsthand experiences of the enterprise technology buyer. The growing platform has over 4,000 vendors and 360+ markets listed.