Story image

Noel Leeming hit by nine charges of breaching consumer rights

30 Apr 18

The Commerce Commission has laid nine charges against retailer Noel Leeming Group, for alleged misrepresentations about consumers’ rights under the Consumer Guarantees Act (CGA).

The charges are under the Fair Trading Act, and follow the commission’s investigation into complaints from Noel Leeming customers who allege they were misled about the right to seek remedies for faulty goods from Noel Leeming and not the manufacturer, the right to a refund for a faulty product, and the right to a replacement for a faulty product.

Since 2007 the Commerce Commission has issued warnings or compliance advice letters to Noel Leeming on three occasions.

Noel Leeming supplies consumer electronics from 77 stores nationwide and via online sales. It is a wholly owned subsidiary of The Warehouse Group Limited.

Stuff.co.nz reports that a spokeswoman for The Warehouse Group said the company was "disappointed" by the commission's decision, as it came "without the opportunity to investigate or discuss the complaints".

"We take our compliance responsibilities seriously and we want to do the right thing by our customers. As the matter is before the court, we won't be making further comments."

Consumer NZ head of research Jessica Wilson says that when a product was not of acceptable quality, the consumer had the right to ask the retailer to put things right, the Stuff article continues.

If the fault was minor, the retailer could choose to repair the product, replace it or give the customer a refund, Wilson said.

But, if it was a major fault, the customer could choose whether they wanted a refund or a replacement.

If a consumer chooses a refund, the retailer must provide a full refund of the purchase price.

McVeagh Fleming consumer lawyer Craig Andrews said although there is no time limit for consumers to ask for a refund or remedy for a faulty product, a product's life expectancy was taken into account.

This matter will be called in the Auckland District Court for the first time on 29 May 2018.

The Warehouse shares have dropped 3.3% over the past year.

Workday customers start deployments to AWS infrastructure
Business software vendor Workday has turned it's previously announced AWS partnership into a reality.
Royole's FlexPai: So bendable phablets are a reality now
A US-based firm called Royole is delivering on that age-old problem of not being able to fold up your devices (who hasn't ever wished they could fold their phone up...)
How to leverage cloud for data-driven business ops
The next gen of cloud-based data platform services are flexible and cost-effective so even small organisations can unlock data insights.
What MSPs can learn from Datto’s Channel Ransomware Report
While there have been less high profile attacks making the headlines, the frequency of attacks is, in fact, increasing.
Cisco expands security capabilities of SD­-WAN portfolio
Until now, SD-­WAN solutions have forced IT to choose between application experience or security.
IDC - Global digital transformation spend to near $2T by 2022
Hardware and services spending will account for more than 75% of all DX spending in 2019.
AlgoSec delivers native security management for Azure Firewall
AlgoSec’s new solution will allow a central management capability for Azure Firewall, Microsoft's new cloud-native firewall-as-a-service.
Gartner - Global RPA spending hitting its stride
The biggest adopters of RPA today include banks, insurance companies, utilities and telecommunications companies.