cl-nz logo
Story image

OpenText named overall leader in Aspire CCM Leaderboard

08 Jun 2020

OpenText has been recognised as an overall Leader in the 2020 Aspire customer communications management (CCM) Leaderboard for the third year in a row. 

Positioned as an overall leader in the CCM market, OpenText Exstream is also recognised as a leader in Communications Composition, Business Automation and Omni-Channel Orchestration.

The Aspire Leaderboard is an interactive tool that visualises and ranks vendors in the CCM market. 

According to Aspire, “OpenText is an excellent fit for enterprises who want to buy from a large enterprise IT provider with best-in-class products such as Exstream, as well as structured support and professional services capabilities. With its accelerated shift to the cloud, redesigned interfaces for the majority of its CCM products, deeper integration, and an increasing focus on AI, we believe OpenText is very well placed to continue to shape the CCM market in the years ahead.”

Vendors are analysed based on product capabilities, strengths, and strategic direction, including solution vision and roadmap.

“Companies must be able to quickly adapt and maintain strong, ongoing and omni-channel communications with their customers, especially in times of social distancing. OpenText continues to invest in developing OpenText Exstream as a powerful platform that further extends our leading position in the CCM market,” says OpenText senior vice president and chief marketing officer Lou Blatt.

Exstream Cloud Edition (CE) 20.2 is a cloud-native version of the CCM software.

It delivers features such as the ability to author, personalise and orchestrate multi-channel communications directly from the browser and new collaborative review with visual compare capabilities.

“The Exstream CE release introduced a containerised, serverless, micro-services architecture that can run on-prem, hybrid, or in multi-cloud mode,” says Aspire founder and CEO Kaspar Roos. 

“Powered by acquisitions such as AppWorks for low-code, no-code business process management, Covisint for cloud-to-cloud connectivity, identity management and automation, Magellan for AI/ML-based analytics, and recently Carbonite for cloud security, OpenText’s vision allows for drag-and-drop type application development that can be rapidly deployed in the cloud. It’s an extremely compelling vision for a world in which CCM is increasingly becoming part of a wider, digital customer experience ecosystem.”

Aspire Customer Communications Services is a consulting firm that specialises in Customer Communications Management (CCM) and Digital Customer Experience (DCX). 

OpenText recently formed a new global strategic collaboration agreement with Amazon Web Services (AWS). 

Through this agreement, OpenText will provide customers with greater choice in deploying their business-critical information management solutions. 

OpenText’s portfolio of information management solutions is now available as fully managed services on AWS.

Story image
Continuing its buying blitz, Cognizant acquires Magenic Technologies
The move will bring Magenic’s software expertise into Cognizant’s global software development portfolio, and expand the latter’s software product engineering footprint.More
Story image
Entrust acquires HyTrust, with aim to improve data encryption solutions
Entrust says the acquisition will bolster its effort to deliver data protection and compliance solutions to its customers, while accelerating their digital transformations.More
Story image
Citrix recognised in TSIA assisted support certifications
“The success of any business is measured by the success of its customers and the results it can help them to achieve.”More
Story image
Video: 10 Minute IT Jams - StorageCraft on the security challenges of 2020
Gerard Burgess discusses the technical and engineering challenges the company faced due to pandemic-related restrictions, the rise in security threats, and how partners and customers can best navigate the new year.More
Story image
Sophos named a Numbering Authority in CVE programme
The programme, which runs an open data registry of vulnerabilities, enables programme stakeholders to correlate vulnerability information used to protect systems against attacks. More
Story image
Infosys accredited with Google Cloud Partner Specialisation for data and analytics
It achieved this recognition by successfully demonstrating end-to-end capabilities on Google Cloud, including data ingestion, streaming, querying, exploration, analysis, storage, and warehousing on cloud. More