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Schneider Electric launches distributed IT management services

25 May 2020

Schneider Electric is launching Monitoring & Dispatch Services allowing IT solution providers to manage the operations of distributed IT infrastructure. 

The new services are designed to ensure coverage at unmanned sites and provide savings over the lifecycle of the infrastructure. 

Services include remote monitoring, troubleshooting, and on-site, next-business-day remediation, including replacement parts.

“Schneider Electric continues to find new and innovative ways to simplify operating at the edge while increasing uptime, meeting the key challenges of multiple remote sites and limited IT staff,” says Schneider Electric energy management business EcoStruxure senior vice president Kevin Brown. 

“With our global footprint and domain expertise in IT infrastructure, we are providing more options to enable our partners and end-users to do what they do best and make it easier for an open ecosystem to effectively function.”

Digital transformation depends on edge computing, which places IT infrastructure across distributed networks. Industry analysts agree that as a result, shrinking IT staffs are challenged to manage the complexity. 

In a recent report from IDC, analysts comment “edge IT presents organisations with new challenges related to areas such as deployment, integration, network management, security, and cost management.” 

More than 60% of end-user organisations want outside help in managing their edge deployments, according to IDC. 

In answer to those challenges, Monitoring & Dispatch Services are powered by analytics from the EcoStruxure IT data lake.

This data, along with Schneider Electric’s deep domain expertise, allows the Connected Services Hub and customers to glean insightful, data-driven recommendations to maintain system uptime and shift to being proactive in maintaining distributed IT infrastructure. 

By employing a proactive approach to service, customer data modelled by Schneider Electric indicates end-users could save up to 40% over the lifecycle management of their distributed IT. 

Benefits include: 

  • Optimise resources – By streamlining and standardising operations, the new services can reduce the burden of managing dispersed physical infrastructure deployments without having to hire additional IT staff.
  • Improve efficiency and reduce risk – It helps reduce mean time to repair with access to enhanced reports, providing the ability to plan for required maintenance, future upgrades, and expansions.
  • Help prevent costly downtime – 24/7 remote monitoring against system instability and unexpected failures.

Monitoring & Dispatch Services can be added to a partner’s service portfolio to expand their offerings to include remote monitoring, troubleshooting, and on-site, next-business-day remediation, including replacement parts. 

Monitoring & Dispatch Services are supported by the open, vendor-agnostic software platform EcoStruxure IT. 

Monitoring & Dispatch Services are available in North America and will be available at the end of June in Australia, Austria, Germany, New Zealand, and the United Kingdom. 

The services will be launched in additional countries throughout the remainder of 2020 and into 2021.

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