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ServiceNow updates programme, solutions for partners

08 Jun 2020

ServiceNow has expanded its partner programmes and industry-aligned solutions, aiming to better meet the needs of new ways of working.

“The way people work is changing and the way that companies engage customers is driving a new era of employee and customer experiences,” says ServiceNow global alliances and channel senior vice president David M. Parsons. 

“Now more than ever, ServiceNow’s industry and workflow capabilities paired with partners’ industry experience can help customers of all sizes and across all industries make work, work better for people.” 

Industry solutions marketplace

ServiceNow Partner Industry Solutions is a new marketplace that showcases partner solutions designed to address industry-specific workflow and digital transformation needs.

Inaugural partners offering ServiceNow Industry Partner Solutions include Accenture, Atos, Deloitte, DXC Technology, Ernst & Young, and KPMG. 

For example, Atos’ Quality Inspection solution enables manufacturing companies to apply new automation, artificial intelligence, and machine-learning technologies to perform cost-effective and reliable quality inspections. 

ServiceNow Partner Industry Solutions are expected to be available in the second half of 2020. 

Built on Now 

The Built on Now programme is a new app monetisation framework that enables partners to build, test, certify, distribute, and sell digital workflows for the Now Platform, at scale, through the ServiceNow Store, OEM PaaS, and Service Provider (SP) channels. 

Partners can use the Built on Now designation to differentiate offerings and will be able to better showcase their specific areas of expertise and drive customers to solutions built on the Now Platform. 

At launch, more than 70 Built on Now native app solutions are available. 

For example, DXC’s Corporate Incident Response application helps companies proactively identify, address, and manage non-IT corporate incidents, such as those related to facilities, physical security, and environment, health and safety. 

Now Value methodology 

Now Value methodology is a customer success system that pulls learnings from ServiceNow implementations to offer partners tools, best practices, and frameworks to enable business value for customers. 

Enabling Now Value is Now Create, a new application providing customers and partners with step-by-step guidance to create business outcomes with the Now Platform. 

Service provider programme 

ServiceNow is extending the enrollment deadline for its Service provider programme to September 30, 2020 to support current and prospective partners. 

The transformed programme benefits will be made available this year to provide additional programme enhancements, a segmentation and coverage model, as well as new commercial term constructs.