ChannelLife New Zealand logo
Industry insider news for New Zealand's technology resellers
Partner content
Story image

Why hybrid working is here to stay and how to ace it

By Jessie Chiang
Mon 20 Jun 2022

Over the last two years, the pandemic has thrown curveball after curveball at businesses.

Perhaps one of the most significant challenges is figuring out how employees can work from home.

However, as the world opens back up, research shows that employee productivity and engagement levels aren't the highest when working in the office or working completely remotely.

In early 2022, Citrix ran an independent opinion research study, examining the views of 900 business leaders, including CEOs, CFOs and CTOs and 1800 knowledge workers from Australia, France, Germany, Japan, Mexico, the Netherlands, the UK and the US. Respondents were from various sectors, including financial services, healthcare, tech, manufacturing, retail, the public sector and education.

Citrix managing director for Australia and New Zealand, Martin Creighan says the company's report, Work Rebalanced, shows that hybrid working is coming out on top as the preferred golden standard.

"Hybrid workers are showing that they're more productive and more engaged as hybrid employees than they would be being fully remote or fully in the office," he says.

They also report better physical and emotional well-being, with 69% of hybrid workers saying they would recommend their employer as a place to work, compared to 56% of office workers and 60% of fully remote employees. The report found most leaders and employees feel that hybrid and remote work collaboration is working well, but 63% of leaders and 69% of employees say in-person interactions are essential for emotional well-being.

What are businesses getting right?

In order for a hybrid working model to work well and for employees to feel empowered to do their job, Citrix says businesses need to provide the right tech.

"I was talking to a colleague about and we were laughing because we said could you imagine if COVID happened five years ago?" says Creighan.

"The video technology and the remote working capability in a remote working technology at home didn't have the same capability it has today."

Creighan says, for the most part, business leaders have recognised this and are doing this well, especially in the tech sector. The report also reveals that two-thirds of business leaders and employees believe that sophisticated work tech drives more inclusive and equal work experiences. In Australia alone, 70% of workers feel that technology heightens their productivity and satisfaction levels.

Creighan says in the past couple of years, there's also been an increase of trust and empathy in the workplace.

"Business leaders are trusting that their employees are doing the right thing," he says.

“In fact, 66% of business leaders in Australia trust their employees even when they can’t see them. According to our research, this is the highest of any market in the world.”

On the flip side, though, the research shows business leaders also monitor workers. The report found that 80% of business leaders are installing monitoring software or are considering installing more software in the next year to check when their workers are working. Creighan says that figure doesn't necessarily mean business leaders don't trust their employees. He says they could be checking working hours in regards to welfare, for example, making sure employees aren't working at midnight or that they are getting some downtime.

What are businesses getting wrong?

Creighan says flexibility, especially regarding location, is critical, but currently, about a third of business leaders do not give their employees any.

"So they basically say you need to be in the office or you need to be at home," he says.

"When you're not giving the location flexibility, that has an impact on the engagement and could have negative effects on your own your employee base."

Then there are also the business leaders who are laying down the law, for example, Elon Musk, who ordered all his employees to come back into the office or "pretend" to work elsewhere.

"That is actually contrary to what we're seeing in the research and what our workers around the globe actually want," says Creighan.

“Our research shows that an autocratic style of leadership and enforcing when you need to be in the office, why you need to be in the office and what days and what hours, can actually have a negative effect on employee satisfaction and employee engagement."

But striking the right balance between work in and out of the office is complicated.

"That is probably the number one thing or one of the biggest things I talk to our customers about," says Creighan.

"They say, Martin, how do we get the balance right?"

(Martin Creighan, Citrix managing director for Australia and New Zealand)

Hybrid work success

Creighan says flexibility, innovation and choice are the three most important things when it comes to successful hybrid working.

He says there also needs to be a sense of pragmatism and understanding between employees and employers, that when workers need to be in the office for a meeting, they will come in.

"I think transparent communication around our policies and our goals are really important," he says.

“When I’d like our team to come in and work together, we will create a ‘culture day’ or ‘collaboration day’ to encourage everyone to come in, and we’ll host a lunch for our people.”

Creighan says food can be a big drawcard, and he's often found potluck works better than the company just ordering pizza.

“We're all from different cultures, different backgrounds. Once you get that diversity aspect as well, and people bring their favourite Italian dish or their favourite Thai food, it's even better because people can bring more of themselves into their work environment," he says.

Citrix says with hybrid working becoming the frontrunner option for employees, businesses need tech that will empower and enable them to work efficiently wherever they are. Creighan says with 30 years of experience, Citrix offers a DaaS solution that companies can use to securely deliver their apps and their data to people from any location.

"Three-quarters of security leaders are saying that they're either planning on rolling (a DaaS solution) out, or have rolled it out already in the year ahead," he says.

"That's exciting for us because when we enable secure DaaS solutions, we're basically enabling and empowering this remote or hybrid work environment which is going to make your employees more engaged, more productive."

To learn more about what Critix offers and how it can fast-track your business into successful hybrid working, visit its website.

Related stories
Top stories
Story image
Tech job moves
Tech job moves - Bitdefender, Cohesity, Fortinet & MODIFI
We round up all job appointments from June 27-30, 2022, in one place to keep you updated with the latest from across the tech industries.
Story image
Financial results
Margins & revenues up at New Zealand arm of Acer Computer
We look at the local financial statements of Taiwanese manufacturer Acer Computer Inc.
Story image
Robotics
Evonik relies on Getac F110 tablet to control autonomous robot
The aim of the project is to evaluate the practicality of an automated robotic maintenance and inspection solution in the chemical industry.
Story image
Design
Hands-on review: Phillips Hue starter kit
The set-up was one of the simplest I have ever had to do. It is also where the products shine. I was able to connect the bridge, the three lightbulbs and the strip within 10 min.
Story image
Cybersecurity
Blasé attitudes to cybersecurity by business a national risk
The largely unregulated state of cybersecurity in NZ, and consequential ambivalence of most businesses, risk hurting the country's trading prospects.
Story image
Sustainability
Honeywell launches new carbon energy management software for buildings
The new Carbon & Energy Management service allows building owners to track and optimise energy performance against carbon reduction goals, down to a device or asset level.
Story image
Gaming
Hands-on review: 16GB PNY XLR8 Gaming EPIC-X 3600MHz DDR4
PNY sent over its 16GB XLR8 Gaming EPIC-X 3600MHz CL16 DDR4 module kit for testing. The kit contains two 8GB dual-channel modules with RGB lighting.
Story image
Infrastructure
Oracle Cloud Infrastructure expands distributed cloud services
“Distributed cloud is the next evolution of cloud computing, and provides customers with more flexibility and control in how they deploy cloud resources."
Story image
HP Inc
Firmware attacks significant threat in age of hybrid work
Changing workforce dynamics are creating new challenges for IT teams around firmware security, according to new research.
Story image
Citrix
The best ways to attract young talent during labour shortages
New research from Citrix reveals hybrid working and ventures into the metaverse are top of mind for Gen Z workers.
Story image
Christchurch
Enable launches free Wi-Fi in Christchurch city centre
Fibre broadband provider, Enable, and the Christchurch City Council have launched their new Christchurch Free Wi-Fi service in the central city. 
Story image
Cybersecurity
Vulnerable APIs costing businesses billions every year
Large companies are particularly vulnerable to the security risks associated with exposed or unprotected APIs as they accelerate digital transformation.  
Story image
Public Cloud
Public cloud services revenues top $400 billion in 2021
"For the next several years, leading cloud providers will play a critical role in helping enterprises navigate the current storms of disruption."
Story image
BitTitan
How to achieve your monthly recurring revenue goals
Monthly recurring revenue (MRR) is the ultimate goal, the most important issue on which anyone in the IT channel should focus.
Story image
Cybersecurity
Tech and data’s role in the changing face of compliance
Accenture's study found that 93% of respondents agree or strongly agree new technologies such as AI and cloud make compliance easier.
Story image
Awards
Microsoft names A/NZ Partner of the Year award winners
The awards recognise partners across the globe for their innovative use of Microsoft technologies to help customers succeed.
Story image
Data
MYOB improves data visibility and user access with Snowflake
"Solutions such as Snowflake allow us to better understand our customers and make evidence-based decisions on what features work best for them."
Story image
Entelar
How TruSens air purifiers can create healthier workspaces
The pandemic has heightened our awareness of our own and others’ health, and made us all much more conscious of the environments we work in.
Story image
Cyber Criminal
Identity and access: the fight is on
Blue team defenders are used to protecting our data, applications, and users with access controls and other security mechanisms, which is why attacks like this are especially challenging when they target identity and access control systems.
Story image
Microsoft
SAS wins Microsoft ISV 2022 Partner of the Year award
"We formed the SAS and Microsoft strategic partnership with a shared goal of making it easier for customers to drive better decisions in the cloud."
Story image
Dicker Data
EXCLUSIVE: Why women in IT makes good business sense - Dicker Data
The Federal government wants to bolster female participation in the tech industry to at least 40% by 2030. Here's how one homegrown Australian company has already reached that goal.
Story image
Mergers and Acquisitions
SAS acquires Kamakura to propel risk technology innovation
Underscoring SAS growth in the domain-specific solutions space, the acquisition will enable SAS to greatly enhance the breadth of its risk solutions portfolio. 
Story image
Identity and Access Management
Ping Identity named a Leader in Access Management
Ping Identity has been named a leader in the 2022 KuppingerCole Leadership Compass report for Access Management. 
Story image
Samsung
Monitors are an excellent incentive for getting employees back
The pandemic has taught us that hybrid working is a lot easier than we would’ve thought, so how can the office be made to feel as comfortable as home? The answer could be staring you in the face right now.
Story image
Cybersecurity
Why is NZ lagging behind the world in cybersecurity?
A recent report by TUANZ has revealed that we are ranked 56th in the world when it comes to cybersecurity - a look into why we're so behind and what needs to be done.
Story image
Salesforce
Data crucial to capture shoppers' wallets post-COVID
First-party data strategies key to driving personalisation, customer satisfaction, and long-lasting relationships according to a new report.
Story image
New Relic
New Relic looks to observability market with new partner programme
New Relic has announced the availability of New Relic Partner Stack, an enhanced programme expanding New Relic’s commitment to partners.
Story image
Cybersecurity
Unknown connections: How safe is public WiFi in Aotearoa?
If it's not your own household WiFi, then who has control of your data and is your connection actually safe?
Story image
Great Resignation
New SAP study uncovers impact of 'the great resignation'
Coined in 2021, the phrase 'the great resignation' refers to millions of employees globally leaving their jobs. The phenomenon is real and impacting SMEs.
Story image
Web Development
Whitecliffe fosters careers for the future of tech
Do you want a career in Information Technology, Networking, Web Development, Software Development, or are you looking to upskill?
Story image
MSP
Video: 10 Minute IT Jams - An update from CyberArk
Olly Stimpson joins us today to discuss the importance of MSP programmes and how MSP partners are experiencing success with CyberArk.
Story image
Finance
Airwallex launches global payment services in New Zealand
The launch will enable businesses in New Zealand to tap into Airwallex's global payments services, offering an alternative to traditional banks.
Story image
Hybrid Cloud
HPE GreenLake advances hybrid cloud experience with new services
"The innovations unveiled today further build on our vision to provide the market with an unmatched platform to spur innovation and drive transformation.”
Story image
Dark web
Cybercrime in Aotearoa: How does New Zealand law define it?
‘Cybercrime’ is a term we hear all the time, but what exactly is it, and how does New Zealand define it in legal terms?
Story image
Cybersecurity
Email threats spike 101%, remains a top attack vector
"Each year we see innovation in the threat landscape, but each year email remains a major threat to organisations."
Story image
Electrical
Up to $2.4 million shortfall in the collapse of IndeServe
We delve into the liquidators first report on long-standing networking service provider IndeServes collapse.
Story image
Cybersecurity
FIDO Alliance releases guidelines for optimising UX with FIDO Security Keys
The new guidelines aim to accelerate multi-factor authentication deployment and adoption with FIDO security keys.
Story image
Microsoft
TO THE NEW unveils A/NZ Managed Services for Microsoft Azure
TO THE NEW has released Managed Services for Microsoft Azure to meet the growing demand in the A/NZ market and globally.
Story image
Cloudian
Cloudian, Vertica to deliver on-premise data warehouse platform
"We’re enabling our customers to capitalise on a leading object storage platform and maximise the value of their digital assets.”
Story image
Hybrid Cloud
Advent One acquires Layer 8 Networks, complements hybrid cloud offering
The acquisition comes at a time of surging demand in hybrid cloud, network virtualisation and network security.
Story image
Review
Hands-on review – CleanMyMac X utility for macOS
We get hands-on with a useful utility that macOS users never thought they needed but probably do.
Story image
Hybrid workforce
Why hybrid working is here to stay and how to ace it
Citrix's new report reveals hybrid workers are more productive and engaged at work than their office and completely remote counterparts.
Story image
WatchGuard Technologies
Ransomware volume doubled 2021 total by end of Q1 2022
Ransomware detections in the first quarter of this year doubled the total volume reported for 2021, according to a new report. 
Story image
Cybersecurity
Zero trust security adoption rises 27% in just two years
A survey of WAN managers has revealed that multi-factor authentication and single sign-on are the top zero trust features implemented.