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Over half of firms lack clear AI policy as risks mount, survey finds
Data Protection

Over half of firms lack clear AI policy as risks mount, survey finds

Over half of firms lack formal AI policies, risking data breaches and legal issues as many employees already use AI tools without clear guidance.

By Shannon Williams • 3 min read • Thu, 11th Sep 2025
ServiceNow unveils Zurich platform to drive secure enterprise AI adoption
Data Protection

ServiceNow unveils Zurich platform to drive secure enterprise AI adoption

ServiceNow launches Zurich platform to boost secure, scalable AI use in enterprises with new tools for app building, autonomous workflows, and data protection.

By Melvin Hipolito • 4 min read • Thu, 11th Sep 2025
AI-driven platforms reshape APAC contact centre landscape for 2025
Unified Communications

AI-driven platforms reshape APAC contact centre landscape for 2025

CrayonIQ's new guide ranks 17 AI-powered contact centre platforms, highlighting hyperscalers' growing impact on APAC CX strategies for 2025.

By Melvin Hipolito • 3 min read • Wed, 10th Sep 2025
Industrial AI in manufacturing to hit USD $153.9 billion by 2030
Supply Chain

Industrial AI in manufacturing to hit USD $153.9 billion by 2030

The industrial AI market is set to soar to USD $153.9 billion by 2030, as manufacturers ramp up investments and CEO-level strategies drive adoption.

By Shannon Williams • 4 min read • Wed, 10th Sep 2025
Global spending on GenAI smartphones to hit USD $298.2 billion
Generative AI

Global spending on GenAI smartphones to hit USD $298.2 billion

Global spending on generative AI smartphones is expected to reach USD $298.2 billion by 2025, making up 20% of total AI end-user expenditures.

By Melvin Hipolito • 3 min read • Wed, 10th Sep 2025
APAC AI surge exposes critical gaps in API security controls
Firewalls

APAC AI surge exposes critical gaps in API security controls

Over 80% of APAC firms use AI-driven APIs, but many lack strong security, risking breaches as AI adoption surges, says new F5 report.

By Melvin Hipolito • 4 min read • Wed, 10th Sep 2025
AI drives mainframe modernisation with USD $33 billion impact
Digital Transformation

AI drives mainframe modernisation with USD $33 billion impact

Kyndryl's survey reveals AI use in mainframe modernisation is set to deliver a USD $33 billion boost in cost savings and new revenues by 2027.

By Jed Nykolle Harme • 3 min read • Wed, 10th Sep 2025
Retailers in Australia & New Zealand embrace AI but lack trust
Customer Experience

Retailers in Australia & New Zealand embrace AI but lack trust

While 82% of Australian and New Zealand retailers have adopted AI, only 9% trust it to manage customer interactions without human oversight, study finds.

By Melvin Hipolito • 4 min read • Tue, 9th Sep 2025
NiCE completes Cognigy deal to boost global AI customer experience
Unified Communications

NiCE completes Cognigy deal to boost global AI customer experience

NiCE has acquired Cognigy, merging their AI to enhance global customer experience platforms with advanced conversational and agentic AI technology.

By Melvin Hipolito • 3 min read • Tue, 9th Sep 2025
Australian consumers wary of AI, prefer human service touch
Digital Transformation

Australian consumers wary of AI, prefer human service touch

Research reveals Australian consumers prefer human customer service, with only 28% comfortable engaging with AI-powered support, citing trust and accuracy concerns.

By Melvin Hipolito • 4 min read • Tue, 9th Sep 2025

Stories from Other Regions

Tapway partners with Thai firms to boost Vision AI reach in Thailand
Smart Cities

Tapway partners with Thai firms to boost Vision AI reach in Thailand

Tapway partners with three Thai firms to expand its Vision AI platform SamurAI, aiming to install 500 licences and boost AI use in Thailand within a year.

By Kaleah Salmon • 3 min read • Wed, 10th Sep 2025
Buddybee.ai signs 356 agencies with USD $1.9m sales in two weeks
Digital Transformation

Buddybee.ai signs 356 agencies with USD $1.9m sales in two weeks

Buddybee.ai has secured USD $1.9m in sales and signed 356 real estate agencies within two weeks, offering AI-driven workflow automation across industries.

By Kaleah Salmon • 3 min read • Wed, 10th Sep 2025
UK businesses lead global push as AI investment & adoption surge
Generative AI

UK businesses lead global push as AI investment & adoption surge

UK businesses are leading the global surge in generative AI investment, with 84% expecting AI agents to manage business processes within five years.

By Shannon Williams • 4 min read • Wed, 10th Sep 2025
Thrive launches Managed AI services for secure mid-market growth
Digital Transformation

Thrive launches Managed AI services for secure mid-market growth

Thrive unveils Managed AI services to help mid-market firms securely develop and deploy AI strategies, enhancing growth and managing AI risks effectively.

By Shannon Williams • 4 min read • Wed, 10th Sep 2025
UK firms face skills gap threat as AI ambitions outpace expertise
Data Analytics

UK firms face skills gap threat as AI ambitions outpace expertise

A skills shortage in AI is hindering UK firms' ability to scale projects and achieve ROI, with 36% citing lack of expertise as their biggest barrier.

By Jed Nykolle Harme • 3 min read • Tue, 9th Sep 2025
Exclusive: Zoho backs smaller enterprise LLMs for AI future
Hyperscale

Exclusive: Zoho backs smaller enterprise LLMs for AI future

Zoho unveils domain-specific AI models focused on enterprise productivity, privacy and cost control, steering clear of general-purpose chatbots.

By Melania Watson • 6 min read • Tue, 9th Sep 2025
Meghan Stabler joins alentr as CMO to drive AI pricing
Digital Transformation

Meghan Stabler joins alentr as CMO to drive AI pricing

Meghan Stabler, ex-BigCommerce exec, joins AI pricing platform alentr as chief marketing officer to spearhead retail sector growth and innovation.

By Jed Nykolle Harme • 3 min read • Tue, 9th Sep 2025
Social housing sector unprepared for AI despite rising adoption
Data Analytics

Social housing sector unprepared for AI despite rising adoption

Despite rising AI adoption in England's social housing sector, most organisations lack the policies, data quality, and training needed for effective use.

By Kaleah Salmon • 4 min read • Mon, 8th Sep 2025