Industry insider news for New Zealand's technology resellers
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VExpress to distribute Premier cloud contact solution
The partnership with Premier Technologies gives VExpress resellers access the Premier Contact Point offering for customer engagement.
Verint takes two Frost & Sullivan honours
In Frost & Sullivan’s APAC contact centre app report, Verint led all vendors, ranking top among 40 companies included in the analysis.
Enterprise communication systems stuck in the 90’s – exclusive insights by 8x8
This expert asserts that at this very moment your communications system is determining your future and whether you thrive or fail.
Three CX myths to avoid, according to Gartner
Gartner’s research has shown that three of the most common pieces of advice on customer experience could actually be holding back your RoI.
Using technology to inspire customers
"It starts with understanding what drives your existing customers."
Seven strategies for doing business in a post-digital world
You’ve done the digital transformation project. Now what? Many organisations are shifting their mode of operation.
Are we in danger of losing the softer side of customer service?
"While virtual technologies and messaging platforms are capable of helping customers with pre-approved or pre-programmed solutions to specific problems, they are still incapable of solving more complex issues."
Time to rethink your mobile customer engagement strategy
The reality for most organisations is that they don’t have a complete understanding of the mobile needs and expectations of customers.
Verint named in second Gartner Magic Quadrant this year
Verint is the only company recognised in both 2018 Magic Quadrants for the CRM Customer Engagement Centre and Workforce Engagement Management.
Four ways social media management software is transforming CX
Gartner’s 2017 Customer Experience in Marketing Survey indicated that 67% of companies feel they compete mostly or completely on the basis of CX.
Want to foster meaningful customer relationships? Here's how the cloud can help
Customers have become more complicated and it can be a struggle for sales teams to keep up.
5 ways your eCommerce site can drive value this holiday season
5 ways the retail industry can take advantage of an eCommerce revamp this holiday season.
Gallery: Macquarie Telecom takes partners sky high
Patrons of Macquarie Telecom were treated to amazing views of Sydney Harbour, wining and dining 50 feet above ground at the rocks.
‘Human-like’ chatbots may change the way we shop
Smart bots may change the customer experience in the near future, but major improvements are needed...
Survey shows companies with best tech also have best customer experience
A new survey has revealed a clear connection between customer experience and technology adoption - but human capital is still very important.
NETSCOUT says channel partners can add value with Wi-Fi
The company says with more businesses providing Wi-Fi to customers and guests, it’s essential to have adequate troubleshooting capabilities.
Freshworks launch messaging product for customer engagement
The company says the solution provides a suite of website and in-product engagement capabilities, which help businesses capture more leads.
Cognizant to drive digital transformation for Hills
The partnership aims to revitalise Hills e-commerce capabilities and improve core business processes.
Pitney Bowes and Tech Mahindra partner up for local DX
Pitney Bowes and Tech Mahindra have teamed up to target ‘untapped opportunities’ in location analytics and customer engagement solutions locally.
Whitepaper: An inside look at the benefits of cloud
"Cloud computing is revolutionising business, enabling organisations to move faster, spend less and deliver greater value."
MSP regulations are growing in number and severity – here’s a compliance guide
The growing number of cybersecurity breaches around the world has seen mounting pressure placed on MSPs for compliance.
Whitepaper: How MSPs can escape technology's all-too-familiar Catch-22
Managed service providers may be hurting themselves by relying on technology platforms that are ‘good enough'.
The six golden keys to successful identity assurance
When someone tries to access your internal systems, how can you be sure a user is who they claim to be?
E-Book: Building applications just got simpler
When it comes to end user's expectations for applications, there seems to be no limits. Now, you live up to them without having to be a coding mastermind.