DMG Consulting stories
NICE leads WFM market for the ninth consecutive year
Fri, 29th Sep 2023
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contact centre
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workforce management
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leadership
NICE's Workforce Management dominates the market for the ninth consecutive year, and gains the most customers, according to DMG Consulting's report.
NICE recognised in new cloud-based contact centre report
Fri, 20th Jan 2023
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contact centre
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cloud services
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it infrastructure
DMG Consulting has recognised NICE in its Worldwide Cloud-Based Contact Infrastructure Market Share Report as a market share leader.
Frost & Sullivan, DMG recognise Verint for APAC market share
Tue, 15th Oct 2019
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crm
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contact centre
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martech
Verint was found to a market share 30% higher than its closest competitor across all contact centre technologies.