Mei Dent stories
Mei Dent explores how emerging technologies are reshaping the modern workplace, with a particular focus on remote connectivity, augmented reality and AI-driven IT support. Through coverage of major product launches, strategic partnerships and platform updates, these stories show how tools like TeamViewer Tensor, AR headsets and unified management platforms are redefining how frontline workers, IT teams and manufacturers operate day to day.
Security, resilience and efficiency sit at the centre of Mei’s writing. Readers will find detailed insights into how stronger cybersecurity, better tech connectivity and digital employee experience tools translate into real business performance gains. Mei highlights both the opportunities and the risks—from AI-powered automation and emotionally aware agents to rising energy demands and data security concerns—helping leaders understand what it takes to build robust, future-ready digital workplaces.
TeamViewer predicts emotionally aware enterprise AI
Last month
TeamViewer predicts 2026 enterprise AI will hinge on governance, energy limits and emotionally aware agents reshaping workplace roles.
TeamViewer unveils AI agent Tia to automate routine IT support
Wed, 19th Nov 2025
TeamViewer launches Tia, an AI agent that autonomously detects and resolves routine IT issues, streamlining support while keeping complex cases for human teams.
TeamViewer launches AI-powered tools to boost IT support speed
Thu, 3rd Jul 2025
TeamViewer unveils AI-powered TeamViewer Intelligence to speed up IT support via real-time automation and enhanced session insights for global users.
TeamViewer One unifies IT management for hybrid work era
Tue, 20th May 2025
TeamViewer launches TeamViewer One, a unified digital workplace platform combining device monitoring, automation, remote access and diagnostics for simplified IT management.
TeamViewer launches DEX Essentials for smaller businesses
Mon, 5th May 2025
TeamViewer unveils DEX Essentials to extend digital employee experience tools to SMBs, enhancing IT management and workplace efficiency at any size.
AI transforming manufacturing, boosting productivity by 188%
Thu, 3rd Apr 2025
TeamViewer's new report reveals that 71% of manufacturing leaders expect AI to significantly boost productivity, despite 76% voicing data security concerns.
Report highlights AI's rise & challenges in manufacturing
Thu, 3rd Apr 2025
TeamViewer's new report reveals a surge in AI adoption among manufacturers, with 78% using it weekly, highlighting its transformative role amid global challenges.
TeamViewer & 1E join forces for enhanced IT operations
Thu, 13th Mar 2025
TeamViewer has unveiled its integration with 1E, enhancing IT operations by embedding performance insights and remote support to improve efficiency.
TeamViewer acquires 1E in USD $720 million landmark deal
Wed, 11th Dec 2024
TeamViewer has announced the acquisition of London-based 1E for USD $720 million, aiming to enhance its digital workplace offerings by 2025.
TeamViewer unveils Smart Service to aid manufacturers
Wed, 4th Dec 2024
TeamViewer unveils its Smart Service solution to help manufacturers tackle challenges like unplanned downtime and workforce shortages, aiming for efficiency.
TeamViewer unveils Smart Service for manufacturing aid
Tue, 3rd Dec 2024
TeamViewer has launched Smart Service, a solution to help manufacturers overcome downtime challenges, leveraging remote access and AR support.
TeamViewer brings AI support enhancements to Microsoft Teams
Wed, 20th Nov 2024
TeamViewer is rolling out AI features within Microsoft Teams, aiming to improve IT support services with quicker and smarter solutions.
TeamViewer unveils new AI tool to boost business efficiency
Wed, 30th Oct 2024
TeamViewer has launched Session Insights, an AI-driven feature aimed at enhancing IT teams' efficiency, amid rising global demand for practical AI solutions.
UK businesses lag in cybersecurity & tech connectivity
Thu, 12th Sep 2024
Only 25% businesses in the United Kingdom see themselves as cybersecurity leaders, placing the UK last among surveyed countries.
Study finds tech connectivity drives leadership in business
Thu, 12th Sep 2024
TeamViewer's latest research reveals that 33% of businesses with top-tier tech connectivity report industry-leading financial performance, compared to 16% with good connectivity.
UK firms lag in cybersecurity confidence, study reveals
Thu, 12th Sep 2024
Only 25% of UK businesses perceive themselves as cybersecurity leaders, highlighting tech connectivity's impact on performance and resilience.
TeamViewer leads connected worker platforms with AR solutions
Fri, 26th Jul 2024
TeamViewer dominates the AR-connected worker platform space, topping the PAC Innovation Radar 2024, showcasing robust strategies and industry partnerships.
Almer & TeamViewer team up for subscription-based AR solution
Sun, 28th Jan 2024
Almer, a leading provider of Augmented Reality headsets, teams up with digital workplace solutions firm TeamViewer to launch a subscription-based hardware and software bundle designed to digitise frontline workforces.
TeamViewer unveils major update for Tensor with enhance security features
Wed, 1st Nov 2023
TeamViewer has launched a significant update for the enterprise connectivity solution Tensor, enhancing security and user functionality.