Twitter stories - Page 18

Gone are the days of letters and faxes; today's customer service lives on social media, offering quick, public, and easy interactions 24/7.

Customer care steps into the future with social media, blending casual banter with traditional support to meet evolving consumer expectations.

Brett Waters, Vice President Asia Pacific – South, RightNow, says it’s time for the call centre to listen rather than deflect.

Social CRM revolutionises customer engagement, blending traditional CRM with social media to foster relationships and boost loyalty.

New research highlights the power of complaints on social media, urging NZ businesses to embrace online feedback for better customer service.

NZ companies warned to embrace social media in customer service or risk losing out to savvy online consumers and tarnishing their brand.

Facebookers in shock as a fake news story claims the social network will shut down in March, sparking worldwide panic and confusion.

As the US government continues its assault on Wikileaks, Twitter is taking a stand for the privacy rights of its users – whistleblowers included.

Despite Skype 5 for Mac's recent update, users voice frustration over persistent issues, notably a feature that blocks webcam access for other programs.

DC Universe Online becomes SOE's fastest-selling game, outpacing even the EverQuest series, with strong sales on both PS3 and PC.

Apple hints at ditching the home button on iPads and iPhones for advanced multi-touch gestures, fulfilling a longstanding vision of Steve Jobs.

When you set up a business, you invest more than just money; you are investing your ideas, your time, sometimes everything you have.

Building a website that works hard for your business is a lot to do with your customers’ browse-time wishlist, discovered Kendra Ross and Jackie Hatchwell, Directors of DUO NZ.

IRD raises concerns over cloud data storage locations, stressing NZ data centers meet tax obligations. Xero responds promptly, ensuring compliance.

Salesforce launches Chatter Free, a game-changing enterprise collaboration app, aiming to boost social collaboration within firms.

EB Games NZ flouts WoW Cataclysm release rules to counter early online sales, sparking a retail domino effect.

Bethesda and Obsidian have finally completed the eagerly awaited Fallout: New Vegas patch, soon to be available on Xbox LIVE, PSN, and Steam.

NZ schools to get free web security from Astaro, safeguarding young minds online with the SpyderWeb SchoolGuard programme.

Sitecore CMS Platform Delivers Content to Web and Mobile to Connect and Engage a Growing Community of Tennis Fans and Professionals Worldwide.

Sesame Street's Bert stirs buzz with tweet hinting at coming out during Pride, sparking a whirlwind of speculation and #Bertgate discussions.

Let’s say you are a coffee shop in Auckland and you want to create an ad to drive traffic to your Facebook page to generate more fans.

Struggling to attract customers online? Experts say content is key to boosting your site's performance and standing out amid millions.

Nearly half of virtual system data is at risk, with only 20% using fail-safe tech, exposing critical flaws in disaster recovery plans, reports Symantec.

Android 2.1 upgrade being rolled out across New Zealand for all Sony Ericsson Xperia smartphones.