ChannelLife New Zealand - Industry insider news for technology resellers
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Check Point's new Technical Assistance Centres complement channel partners
Thu, 28th Jul 2016
FYI, this story is more than a year old

Check Point has announced a new Technical Assistance Centre (TAC) and 24x7 Incident Response Services for its customers and channel partners across Australia and New Zealand.

The company reports that the new, locally-staffed TAC is a reflection of the company's strong growth and commitment to the ANZ region and will complement current efforts by channel partners.

“Check Point continues to invest in Australia and New Zealand to maintain the highest levels of support across our broader customer and partner distribution networks.  Assuming local technical support responsibility for Check Point Software customers highlights our focus on customer satisfaction and the importance of threat prevention and security,” says Philip Dimitriu, regional director of systems engineering at Check Point Software.

The company's Incident Response Services are also locally-based, which the company says demonstrates its commitment to the Asia Pacific region further. The team will be led by senior security analyst Raymond Schippers.

“Check Point helps to mitigate risk with our Incident Response Service. A call to our dedicated hotline anytime a user experiences a security threat will instantly be responded to by our 24x7 experts to help contain the threat, minimise losses and return to business as usual. Our Incident Response service also help mitigate future risks with local forensic analysis, post-incident reports and security best practice advice,” Dimitriu continues.

Alongside its Melbourne base, Check Point is also opening TACs in China, India and Japan to provide support to the local markets. The company says it will also allow them to build on the continuing success of its global support network that protects more than 100,000 organisations.