HP unveils channel partner & customer relief initiatives to combat COVID-19 impact
HP has unveiled a range of relief initiatives for its global channel partner community in a bid to help them navigate the operational and financial challenges associated with the COVID-19 outbreak.
The initiatives include a variety of financing and leasing options for end customers, as well short-term market and country-specific incentives for channel partners.
On top of the relief packages, HP has implemented a more predictable, flat-rate incentive programme and relaxed compensation models to allow for more partner flexibility with linearity while extending deadlines for submission of proof of performance and reporting.
“As a global company, we understand the importance of acting globally while executing at the local level. Rather than taking a one-size fits all approach, we are taking a customised approach specific to the unique and evolving dynamics at the market and country level, depending on a variety of factors,” explains Christoph Schell, chief commercial officer, HP Inc.
“We're structured to ensure the continuity of our business operations even under the most challenging circumstances and we feel very fortunate to be in a position to offer the help and support needed by our valued partners and customers,” he says.
In partnership with its endorsed finance partners, HP's Integrated Financial Solutions group will offer financial and asset lifecycle options, including deferred/reduced payments until 2021, short term rentals and cash infusion for customer-owned HP devices through a sale leaseback programme.
Qualified customers can convert existing, owned workplace assets into a payment solution or acquire technology needed with reduced payments for the remainder of 2020 to alleviate temporary cash flow challenges. Customers can also take advantage of a delayed payment structure or enrol in a PC rental programme, available on equipment contracts for a period of 12 months. After 12 months, rental devices can be extended, purchased or returned for an upgrade.
To address potential cybersecurity risks for those working or learning from home, HP has launched a goodwill security campaign. In addition to offering tips and advice online, HP is offering free customer webinars to help set up home offices securely.
HP will also offer its HP Sure Click Pro free of charge through September 30, 2020, to help protect users from web, email, and document-based security threats. This offer will be available for use on all HP and non-HP Windows 10 PCs.
HP has shifted all events throughout fiscal 2020 (ending October 31, 2020) to virtual engagement models to deliver a sustained drumbeat of curated news and information and networking opportunities, leveraging both internal and external voices. In addition, the company has shifted its customer engagement model to a robust, online platform across a broad set of topics including office printing, security, mobility solutions and HP services.
To address heightened demand for customer support, HP says it has cross-trained agents to manage multiple queues, established access to work-from-home technology for agents, and leveraging chat, social and web support options. Customers are advised to make use of the a 24/7 Virtual Agent as the first resolution option in addition to COVID-19 specific information posted on its global support website.