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Netcracker launches digital portfolio aimed at CX, automation and more

04 Jun 2020

Netcracker Technology has today announced the launch of a new suite of products, enhanced for the 5G era and focusing on their customers’ digital lifestyle.

The new digital portfolio, called Netcracker 2020, includes the Digital BSS/OSS and Customer Engagement products, which is built for the cloud and allows service providers to develop their own enhancements and functions through a low code platform.

Netcracker 2020 also leverages an expanded security framework and features continuous short releases using Agile/DevOps processes to grant faster access to service providers with minimal disruptions to business operations.

Users can streamline their remote consumer and business interactions as well as customer engagement through AI-driven contextual interactions within Netcracker 2020. With this, they can combine their own services with those from partners.

To cater to a business environment where more priority is assigned to customer experience and requirements, personalised offerings can be dynamically created and delivered with enhanced user experience and cross-partner loyalty schemes.

"Netcracker 2020 is the culmination of over 25 years of experience of providing and operating mission-critical systems to hundreds of service providers around the globe in order to keep their businesses moving forward," says Netcracker chief technology officer Bob Titus.

"This includes support for new business models, hyper-automation, cloud adoption and the use of open-source, outcome-based delivery models and, perhaps most importantly, an exceptional digital-first customer experience."

Evolving to a more partner-based digital economy will require the management of complex relationships and business models with new partners, including other service providers. 

Netcracker’s new suite helps build digital ecosystems that quickly adapt to changing business and market needs. With automated onboarding, simplified lifecycle management, and partner-centric B2B2X opportunities, service providers can become both leaders and enablers of new platform-based monetisation opportunities in diverse markets, Netcracker says.

It also uses a new operational model to remove manual tasks and drive hyper-automation across network domains, business processes and channels that are quickly moving towards open 5G networks with cloud-native functions and highly demanding edge cloud applications. 

Netcracker 2020’s digital applications are cloud-native and designed to run in a multi-cloud environment, delivering the same high performance and resiliency on public clouds as on-premise cloud platforms. 

"As BSS/OSS becomes increasingly critical to assure customer experience and enable security and flexible services, Netcracker has strengthened its position as the leader in helping service providers succeed in the highly competitive digital economy," says Strategy Analytics director of networks and service platforms Sue Rudd.

"Netcracker 2020 offers service providers a highly automated, multi-vendor microservices-based environment to address their customers' dynamic digital needs and sets the benchmark for modern BSS/OSS to accelerate revenue-generating service delivery in today's uncertain world."