ChannelLife New Zealand logo
Industry insider news for New Zealand's technology resellers
Story image

New Opportunities for Zeacom as it becomes Enghouse Interactive

By Heather Wright
Tue 8 Dec 2015
FYI, this story is more than a year old

International acquisitions of successful Kiwi companies often spell the beginning of the end for the local operations, but for Zeacom it's a different story.

The company, established in 1994, was acquired by Enghouse Interactive in 2012, primarily for its core contact centre solution, Zeacom Communications Centre, now called Enghouse Interactive Communications Centre (EICC).

Three years on from the acquisition, Zeacom’s local operations are thriving, and while the Zeacom brand is finally being sunsetted in New Zealand – adopting the Enghouse Interactive brand name, bringing us in line with the rest of the world – that’s where comparisons with some other international acquisitions end.

Dean Hodgson, Enghouse Interactive Australia and New Zealand general manager, says the Zeacom business is one of the key central hubs of the Enghouse Interactive world.

“It is one of our strategic platforms and the company is very committed to growing the product,” Hodgson says.

While Zeacom was a well established, successful name in New Zealand, it needed investment in order to grow to the next level.

With the backing of Enghouse Interactive, the Kiwi developed solution has seen international sales increase 250% since acquisition, as it entered new markets including central Europe, Russia, Italy, France, Germany, Asia, China and Latin America.

US royalties have increased by more than 275% with a percentage of sales channeled back into the New Zealand team for local R&D.

Meanwhile, locally, the product continues to enjoy ‘massive’ success, with well known names including Ultrafast Fibre, Leading Edge and Jucy Rentals, along with many of New Zealand’s local councils using EICC.

Hodgson says the rebranding currently underway is the next stage in the growth of the business in New Zealand.

“We have increased New Zealand business operations by over 10% since the acquisition, and the development hub for the product globally is still in our Auckland office.”

Hodgson says the company is gearing up to introduce more developers into the Auckland environment and is in the process of implementing a graduate program for new developers.

“That investment we have in local innovation will continue,” he says. “And that’s a very strong advantage for our resellers, when they’re able to sit in front of the customer and point to the fact that the development and innovation is done locally, that they have access to the expertise.

“The product is done by Kiwis in New Zealand with the big benefit that we are able to do a lot of custom development work for partners or customers who want a specific development,” he adds.

But the benefits for resellers go beyond the local angle.

When Enghouse Interactive acquired Zeacom the key software was the contact centre offering. While it was a single product, Hodgson says it was ‘a jack of all trades’, incorporating core routing and reporting contact centre capabilities with some unified communications delivering presence to desktops, a console component and IVR.

“One of the advantages of the acquisition is that it has allowed us to narrow our focus to being purely an exceptional customer service platform, and be able to surround and enhance that with other applications from the Enghouse Interactive portfolio,” Hodgson says.

That portfolio includes call recording and analytics, self service applications and cloud technologies to supplement the core Enghouse Interactive Communications Centre offering.

“The rebrand to Enghouse Interactive is allowing us to introduce all those other Enghouse Interactive products to the market, which are going to be brought into the New Zealand market alongside the core EICC product, and offered to all partners,” Hodgson says.

He says that opens the doors for resellers to have a much broader discussion with customers about how they can meet the customer’s requirements, rather than simply being there to sell Zeacom.

The company remains staunchly 100% channel, with a partner network that includes a mix of contact centre resellers, large system integrators and telco relationships, and includes BayCom, Cogent, Datacom, Agile, Lexel, Spark and Vodafone.

Hodgson says the company has also expanded the reach of the product into the large enterprise space, where previously Zeacom was a small to medium market offering.

“Part of that is the development work we have done onto Microsoft Skype for Business, which has been embraced by large organisations and enterprises, government organisations, enterprises with multi-site distributed workforces, and that has certainly shifted us upmarket.

“We’re now addressing very large enterprises, multisite organisations international organisations and it's certainly a different market segment we are addressing alongside Microsoft Skype for Business.”

Related stories
Top stories
Story image
SAS awards Zencos as the 2022 A/NZ Partner of the Year
SAS has recognised US-based financial crimes and data consulting firm Zencos with the 2022 Australia and New Zealand Partner of the Year award.
Story image
ValueFlow and FLI announce capital alliance for enhanced channel outcomes
ValueFlow and Founder Led Investments (FLI) have announced that they have entered into a capital alliance, which looks to expand ValueFlows business in Australia and Asia Pacific.
Story image
Fortinet attributes Gartner-reported growth to ZTNA approach
Zero-trust is slowly becoming a dominant enterprise security strategy for businesses, and the Gartner report highlights that although prominent, it is often underutilised.
Story image
Cyber resilience
NZ’s Cyber Resilience Framework to be evolving and potentially automated
The government's already putting $2.4 million into the Cyber Resilience Framework in its initial stages, what is it and why is it important?
Story image
Ingram Micro
Ingram Micro NZ Showcase On The Road is full steam ahead
After a year of COVID-19-related disruptions, the Ingram Micro Showcase On The Road 2022 is finally going ahead, with registrations now open to interested parties.
Story image
Hands-on review: OPPO Find X5 smartphone
With the release of the new OPPO Find X5 in March, we got the opportunity to explore another one of their premium devices.
Story image
Samsung introduces new generation of foldable smartphones
Samsung has unveiled its new range of Galaxy Z smartphones, bringing new developments to the company’s foldable smartphone portfolio.
Story image
Dicker Data
Dicker Data brought on as Acronis partner for A/NZ
The news about the partnership comes in as cyber criminals continue to exploit gaps in traditional solutions and strategies in NZ and across the APAC region.
Story image
High level of Customer Identity & Access Management adoption
The study from Okta revealed that the pandemic has either accelerated or highlighted the need for digital-first strategies.
Story image
9 in 10 retailers prepared for economic challenges this year
Some 9 in 10 retailers (86%) are prepared for continued inflation, higher interest rates and potentially lower consumer spending, according to new research.
Story image
Hands-on review: Arlo Go 2 security camera
In my humble opinion, Arlo Go 2 offers security for anyone needing to keep a remote eye on prized possessions or premises at different locations.
Story image
Home Entertainment
Hands-on review: TCL 65″ C835 Mini LED 4K Google TV
We introduce you today to a TV that brings the height of immersion to your viewing experience: The TCL 65″ C835 Mini LED 4K Google TV.
Story image
Garmin expands NZ footprint with new Auckland distribution centre
The facility at Goodman’s Highbrook Business Park will be fully operational from October 2022 and features 3,586sqm of warehouse space.
Story image
Cyber attacks
Dramatic uptick in threat activity with exploits growing nearly 150%
"While it’s not a surprise given increased attack opportunities like remote work, it’s still a worrying development and one we cannot ignore."
Story image
Data Protection
Zero Trust, but verify - finding the OT in ZerO Trust
The move to remote and cloud-based technologies has shifted the goalposts for cybersecurity. It now needs to cover multiple people, devices, platforms, and networks.
Story image
Hands-on review: JBL Flip 6 portable speaker
Once you switch it on, and listen away for up to 12 hours, you will quickly realise that this is a little speaker looking for a party.
Story image
Cloud and data protection big challenges for NZ businesses
"This surge towards a cloud-first approach meant security and safety became afterthoughts - there's no point being the fastest car on the racetrack if you crash.”
Story image
Ingram Micro
Ingram Micro NZ sees $74 million revenue growth in 2021
Ingram Micro New Zealand's latest financial report reveals that its revenue from contracts with customers increased by almost $74 million in 2021.
Story image
Home security
Hands-on review: Eufy Wire-Free Dual Cam Video Doorbell 2K
We have had our house secured by Eufy products for over seven months now. We love the brand, and it has never let us down.
Story image
Attacks on gaming companies more than double over past year
The State of the Internet report shows gaming companies and gamer accounts are at risk, following a surge in web application attacks post pandemic.
Story image
Artificial Intelligence
Exclusive: NZ-based DEFEND offers global cyber protection
DEFEND supports customers in 66 countries across the globe with a relentless focus on ensuring that every dollar spent on security provides a meaningful return on investment and reduces cyber risk.
Story image
Ministry will no longer accept equipment from Chinese firm Hikvision
The Ministry of Business, Innovation and Employment (MBIE) says it will no longer accept equipment from a major Chinese surveillance camera maker.
Story image
Snyk announces plans to expand partner network in APJ
Recognising that partnerships are critical for growth, Snyk is building an entire partner ecosystem that will drive its expansion across APJ.
Story image
Dark web
Beware the darkverse and its cyber-physical threats
A darkverse of criminality hidden from law enforcement could quickly evolve to fuel a new industry of metaverse-related cybercrime.
Story image
Hybrid Cloud
The essential guide to digital transformation by SolarWinds
Digital transformation is a buzzword thrown around all the time by companies, but what does it actually mean and why is it important? SolarWinds breaks it down.
Story image
Education sector seeing highest volumes of cyber attacks
When breaking down the numbers to education attacks by region in July 2022, A/NZ was the most heavily attacked.
Story image
Application Performance Monitoring / APM
New Relic integrates offering with Atlassian’s Jira Software
New Relic has integrated errors inbox with Jira Software to allow developers to easily access and set up complete stack error tracking and software performance monitoring from within the tool.
Story image
10 misconceptions about Techday and how it operates
Even with 17 years in the tech news space, Techday still finds that there are a range of things people misunderstand about how we operate.
Story image
Hands-on review: Huawei Watch D smart watch
The Huawei Watch D is the latest flagship smart watch from the Chinese tech giant, and it's further proof that the company is more than capable of competing with the likes of Samsung and Apple in the highly competitive wearable market.
Story image
Tech job moves
Tech job moves - Fastly, INX, Kinly, SmartBear & Vectra AI
We round up all job appointments from July 29 - August 12, 2022, in one place to keep you updated with the latest from across the tech industries.
Story image
Why printing security plays a vital part in keeping Aotearoa safe
While internet printing, mobile printing and other similar technologies have no doubt made things easier to manage, it has also brought a whole new set of problems to the table.
Story image
Nozomi Networks adds nine partners to its MSSP program
OT and IoT security company Nozomi Networks has added nine new members to its MSSP Partner Program, and the list includes CyberCX and Deloitte.
Story image
New Zealand cloud provider challenges Google's claims on data control for region
A Wellington cloud services provider says Google's claim it will offer New Zealanders complete control over their own data is not true.
Story image
Microsoft announces Pax8 as indirect CSP distributor in A/NZ
Microsoft has recently announced Pax8 as a Cloud Solution Provider (CSP) indirect distributor in the A/NZ region.
Story image
SnapLogic teams up with meetmagic for charity and children
SnapLogic has announced its partnership with meetmagic, an online Australian platform that combines business and philanthropy.
Story image
New range of Samsung Smart Watches announced with health focus
Samsung has announced new additions to its SmartWatch portfolio, with the Galaxy Watch5 and Galaxy Watch5 Pro to be released in late August.
Story image
Organisations exposing highly sensitive protocols to public internet
More than 60% of organisations expose remote control protocol SSH to the public internet, while 36% of organisations expose the insecure FTP protocol.
Story image
Google Cloud
Google Cloud to open first cloud region in NZ - among others
Google Cloud has announced plans to bring three new cloud regions, one each in New Zealand, Malaysia and Thailand.
Story image
Privileged Access Management / PAM
The importance of stopping identity sprawl for cybersecurity
The 2021 Data Breach Investigations Report (DBIR) shows that 61% of all breaches involve malicious actors gaining unauthorised, privileged access to data by using a compromised credential. Unfortunately, it is often too late when the misuse of a credential is detected.
Story image
How well do rangatahi understand cyber safety in Aotearoa?
Do rangatahi in Aotearoa understand the importance of being safe online, or has lifelong exposure to the internet resulted in widespread complacency?
Story image
Claroty research unveils new attack that targets PLCs
Claroty has released research detailing a new type of cyber-attack, one that weaponises programmable logic controllers (PLCs).
Story image
Machine learning
Sysdig releases CDR offering to combat cryptojacking
Sysdig has unveiled a cloud detection and response (CDR) offering powered by machine learning to combat cryptojacking.