cl-nz logo
Story image

Spark recalls power back-up kit for wireless landline phones

05 Aug 2019

Spark is recalling a power back-up kit for wireless landline phones that may overheat and catch fire.

According to Spark, some of the back-up devices were subject to a manufacturing error that incorrectly placed internal wiring. That could lead to overheating, which in turn could lead to a fire risk.

The Spigate power back-ups (uninterruptible power supplies, also known as UPS) were originally designed to ensure service continuity to wireless phones in the event of a power cut. 

“The power back-up was chosen by Spark earlier this year after a rigorous testing process. There is no evidence of any design fault or problems with the lithium ion battery that is at the core of the device,” a statement from Spark says.

“Our technical experts advise us that once the power back-up is disconnected from the mains there is a low risk of overheating or fire. Therefore, we urge customers to disconnect the power back-up immediately and reconnect their wireless landline connection box to the power socket.”

More than 14,000 wireless landline phone customers are affected by the product recall. The power back-up was distributed to those customers between March 22, 2019 and August 2, 2019.

Although Spark says it is not aware of any fire incidents or harm caused as a result of the defects, the company is recalling all devices immediately, says Spark’s product director Tessa Tierney.

Spark is asking all customers who received the power back-up to immediately disconnect the black-coloured power back-up from their white-coloured wireless landline connection box and reconnect the connection box directly to the power socket.

Customers who received the wireless landline kit but have not yet installed it are also being asked to return it.

Customers can either bring the power back-up to their nearest Spark store or contact Spark directly on 0800 159 159 to arrange for collection. 

In the meantime, customers should store the device in a cool, dry, ventilated place like on a table or garage floor, away from direct sunlight or water.

The company is also contacting individual customers to advise them on next steps, including offering them an alternative means of communication should this be required in the event of a power outage.

“Spark will be proactively contacting all customers over the coming days to walk them through the disconnection process and assist them if they have any concerns about their ability to remain connected during a power cut,” states Spark. 

“As many of the wireless landline customers are older and some do not have internet access, Spark encourages family and friends to assist in making these customers aware of what to do.”

Story image
A videoconference solution as smooth as your morning coffee
Wouldn’t be nice if videoconferencing worked as smoothly as your coffee machine?More
Story image
Forrester names Thycotic a Leader in privileged access management
Thycotic received the highest possible score in 11 of the 24 criteria in the study, including SaaS/cloud, innovation roadmap, and integrations, deployment, supporting products and services, commercial model, and PIM installed base.More
Story image
Advanced Threat Protection from Fortinet: Prevent, detect and mitigate
Cornelius Mare, Fortinet A/NZ Director, Security Solutions, explains why zero-day threats represent an unacceptable risk to your enterprise and how to protect your network by adopting Advanced Threat Protection security services.More
Story image
The top features to look out for in a product pricing solution
Many software solutions promise to provide accurate market analysis, which helps in price management of your product. But some solutions are more helpful than others.More
Story image
Webinar: TLC for Kids on their usage of Nintex Drawloop DocGen
The charity is using the software to free up resources and enable its team to focus on its mission — which, simply put, is to put smiles back on sick kids’ faces. It does this through its TLC Ambulance, Rapid TLC, and distraction box programs, and its services are used over a million times each year across Australia.More
Story image
Zoom named Leader in two Magic Quadrants — one for fifth consecutive time
"We believe video is the new voice, and we are gratified that Gartner has recognised the convenience and accessibility of our UCaaS offering."More