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TrueNet will end broadband testing after losing ComCom bid

01 Feb 2018

TrueNet will cease testing of New Zealand broadband after failing to win their bid to the Commerce Commission.

After six years of providing accuracy and depth of monitoring and analysis of broadband services broadband in New Zealand, TrueNet, the joint venture between Catalyst IT and Jonette Consulting will be closing down.

“We have enjoyed keeping the ISPs competitive over the last 6 years and the success of our effort can be seen in our long-term impact,” TrueNet says in a statement.

“In the majority of cases, you are now able to receive the 9pm speed you purchased. Exceptions always apply, but back in 2012 it was normal to see speeds drop by up to 30% throughout the day."

Testing will continue under another company and although there is no comment yet on who that company will be, TrueNet adds, “word has it that they are awarding the bid to an overseas supplier.”

In response to a request for comment, the Commerce Commision says, “In June 2017 we put out an RFP (request for proposal) for a provider to supply broadband testing and reporting on behalf of the Commerce Commission.

“The RFP sought to maximise the consumer benefits of broadband testing, by making information more accessible to consumers to allow the comparison of actual performance with advertised performance.

"We received six applications for the contract and assessed each one against the All of Government rules of sourcing, against criteria including value for money and the quality of the product and service offering.

"We are now in contract negotiations with a preferred provider and hope to announce the successful candidate in the first quarter of this year.

"We can confirm that current provider TrueNet has not been successful in the RFP and we are working with them to wrap up their contract. We would like to thank TrueNet for their service over the past 6 years and the benefits the testing has brought to consumers during that time.”

Janette Consulting says that it is now moving into housing market statistics to extend work done in the past.

On the final broadband report, it adds, “TrueNet entered the market with a stated mission ‘to improve Internet experiences for NZ businesses and consumers’ - and we’ve done a good job of it! "Thank you and goodnight From the team at Jonette Consulting”

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