Results:

Organisations need to look at their customers in a completely new way as individuals that have unique needs and preferences.More

"We are excited about leveraging the complementary strengths of the alliance in content, data and technology to help companies transform the customer experience.”More

The acronym M.E.L.T. is used to define four essential data types: metrics, events, logs and traces.More

​​​​​​​If you’re not growing and nurturing an ecosystem of apps you could be missing out on the opportunity to boost your business by improving customer engagement and experience.More

Accenture, Deloitte, IBM, Publicis Sapient, and PwC named as leaders in the Q4 2019 report.More

“What we're all trying to do is to have absolute clarity on the problems that customers are having.”More

“The combination of PwC’s renowned digital transformation practice and Qualtrics leadership in experience management will empower organisations to focus on delivering great experiences that ultimately impact a company’s business outcomes."More

Adam Morgan has literally written the book on why pursuing better design makes concrete business sense.More

“We’re delighted to have a person of Graham’s calibre join our leadership team, to help deliver on our exciting product roadmap and to drive our aggressive expansion plans for the region."More

“We believe that continuing to deliver an effortless customer experience will help NI further fuel its investment and growth in this region.”More

"Customers now compare every business interaction to the best customer experience they’ve ever had, raising the stakes for acquisition and loyalty higher than ever before."More

Brands can onboard and access the application in minutes - and go live with dynamic and personalised content and experiences in weeks, not months, as is industry standard today. More

The capabilities link all four core experiences of business – customer, employee, product, and brand – together across departments, roles, and teams.More

Acquia has announced it will acquire AgilOne in order to unify customer data from disparate platforms and drive personal experiences across every channel.More

Australian and New Zealanders are happy to embrace a full range of self-serve and human customer service options, placing the highest premium on speed, knowledge, and accuracy of outcomes.More

Customers have raised expectations and now demand the same, if not better, UX with small and medium-sized businesses (SMBs) as they do with large organisations, Konica Minolta finds.More

Millennials and Generation Z are transforming the customer experience, and businesses can only grow sustainability if they deliver what customers expect.More

Providing a superior patient experience can be the only way in which providers can distinguish themselves from others offering equivalent services, Acquia says.More

It will be providing the entire suite of SurveySparrow products and services, including the chat surveys, offline app, and NPS surveys.More

Forrester has recognised OpenText media management for the strength of its core library services and video capabilities.More

Too often, organisations are excited about the potential for CX transformation and embark on projects without developing a strategic approach, Intergen finds.More

Adobe and Microsoft have teamed up to integrate several of the companies’ popular products, to help accelerate customers’ digital transformation efforts.More

“Nintex Promapp is the perfect process management solution, enabling us to leverage the best-practice knowledge we have captured, allowing for real-time feedback, and helping us to create and maintain a high-performance work environment to the benefit of our team and, ultimately, our customers.”More

With a platform offering that professes to ‘do everything with your data’, Splunk’s solutions come alive in its use cases and with customers who are taking the technology and using it to solve specific pain points or to extend capabilities.More