At Adobe Symposium last week, Techday chatted to TAL Australia’s head of customer relationship management, Mike Nixon.More

Stratacache provides scalable customer experiences, supposedly empowering retailers to learn more about their customers.More

“I’m extremely excited to be heading up the InVision team in APAC as we look to bring our platform to more customers."More

Although robotics has been gaining traction in the business world for some time, there are many misconceptions around its capability.More

“Customer experience is a key differentiator for brands all over the world and solutions that unlock this are in high demand."More

According to CCW Digital research, only 18% of customers are 'very satisfied' with their typical customer service experiences.More

The tea retailer plans to modernise its retail operations with Infinity unified commerce platform, with the aim of giving customers improved experiences and continuing to expand globally.More

Personalised and seamless experiences are the magic words for businesses that want to keep their customers happy – and if automation is done right, most consumers will embrace it too.More

Rising customer complaints against online retailers reflect the perils of overly ambitious delivery services, says Tryzens.More

“Today, CX technology has the power to secure, enhance and stimulate a brand’s relationship with a consumer – but it should not define, nor limit them.”More

"We are increasing our focus on helping organisations succeed with XM."More

Experience Basecamp helps users master XM products, including CustomerXM, EmployeeXM and Research Core.More

Plexure has developed an intelligent technology platform that powers mobile marketing.More

Businesses need to work hard to improve their reputations.More

Adobe and Software AG have announced a partnership that will help businesses transform their customer experience management.More

The impact of bad customer experiences goes far beyond short-term sales.More

Survey of global customer engagement leaders finds businesses not actively investing in AI are falling behind.More

“Brands must think like their customers, understand their point of view, and turn that into an experience that will resonate with them."More

“Locally, consumers are becoming more open to engaging in services and offerings that are hyper-personalised."More

More than half of Australians said organisations acknowledged feedback but failed to act on it, having an adverse effect on loyalty, Qualtrics says. More

Nearly half of global companies categorise their CX maturity as “not very advanced” (46%), with just 9% of APAC companies being “very advanced.”More

“We understand that our customers expect us to be able to handle their queries quickly and expertly."More

HCL aims to provide an integrated portfolio of services underlined by its Mode 1-2-3 growth strategy. More

Adobe Experience Platform stitches together data from across the enterprise, enabling real-time customer profiles leveraging Adobe Sensei.More