Customer experience stories

At present, large global organisations including The Coca-Cola Company, Hilton, The Home Depot, ServiceNow and Sony Interactive Entertainment utilise the Adobe Experience Platform as part of their digital experience strategy.More

CIOs are now dealing with improving customer experiences, as well as the tools and frameworks to help capture, convert, and glean insights from customer data.More

“The pandemic has shown that brands that put a laser focus on customer experience management come out in front," says Adobe's Anil Chakravarthy.More

Cloud software provider NICE has released self-service platform CXone Expert, following its acquisition of MindTouch, a San Diego-based cloud knowledge management software platform.More

It’s important to work with a storage specialist that can map a path to a successful hybrid, multi-cloud strategy that ultimately delivers results in digital transformation projects.More

"Organisations have to work hard to provide a customer experience that stands out in an increasingly crowded marketplace."More

Spark NZ has changed the way their employees work by selecting a new customer experience company.More

"Our partnership with ServiceNow is the best of both worlds for our customers, who’ll be able to use data and insights to drive real-time action and deliver incredible experiences for the new way of work.”More

In this interview, Techday speaks to ActiveCampaign founder and CEO Jason VandeBoom, who discusses the ins and outs of the customer experience automation.More

The new integrations are designed to assist organisations with customer data syncing and strategic decision-making. More

The International Advisory Board will help customers to navigate disruption and set digital transformation strategies for success in customer experience.More

Consumer frustrations could be missed opportunities for brands to deliver a better experience while building trust and loyalty.More

Pandemic challenges have catalysed technology trends across the globe and accelerated organisations' digital transformations sooner than initially predicted. More

A study from Adobe & Deloitte finds that governments need to do better at providing digital experiences.More

As contact centres are relying on digital, remote-first operations, Verizon Business announced the addition of Genesys Cloud, as part of the company's global customer experience and contact centre offerings.More

In December 2019, Twilio Segment processed close to 500 billion API calls per month. In December 2020, that number reached more than one trillion.More

The customer experience can make or break any organisation -More

The digital customer experience is everything that customers experience via software. It’s the entire virtual storefront: the ‘face’ of your business. And who’s developing these business-critical experiences? Software developers.More

“Our digital and technology team are working more closely than ever with teams from around the bank, so that we can better understand the needs, challenges, and opportunities of both our customers and teams.”More

The new package brings together Zendesk’s service capabilities including messaging, into a complete offering designed to bring simplicity to the enterprise software space.More

Big Data Exchange (BDx) is set to launch shared Business Continuity Plan (BCP) Workspaces across its data centers. More

The move allows Optus to provide its customers with more personalised experiences and bolster its customised solution offerings, according to the company.More

Z Energy has partnered with Transaction Network Services (TNS) to upgrade its customer experience with improved payments security and new digital offerings. More

Informatica has released a Customer 360 SaaS solution, designed to help enterprises rethink and reimagine how they deliver Customer Experience (CX) in a post-pandemic, digital-first, cloud world. More