Healthcare. It’s often on the leading-edge of science & technology – or at least when financing and regulation work in its favour.

Gartner research shows that as the need for beyond-edge customer engagement rises, infrastructure service providers need to follow suit.

Forrester weighs in on 2019 predictions, looking at how organisations will shift into a more precise application of transformative technologies.

According to a report by MIT Technology Review Insights, APAC is well on the way to being a digital landscape with 5G just around the corner.

"As the world has become more hyper-personalised, thanks to digitalisation, it is clear that businesses should be honing into the deeper aspects of successful consumer services."

"To meet the expectations of today’s customer, companies must move beyond products into services."

The only New Zealand company to be entered into the category took home the award for CX Partner (Technology or Advisory).

"Customers are just as reliant on human interaction as ever."

E-commerce sites, in particular, are increasingly targeted by hackers due to the sensitive payment card information.

Everyone craves the agility and innovation (among other things) that digital transformation promises, but how many are willing to take the risk?

The facility is set to optimize customer experience by providing stability and rapid response capabilities for its customers around the world.

Gartner’s research has shown that three of the most common pieces of advice on customer experience could actually be holding back your RoI.

The benefits of understanding addresses extend beyond revenue: correctly ‘addressing’ individuals help organisations to build long-term customer relationships.

An industry expert gives his view on exactly how machine learning and the internet of things will change the way businesses operate in Australia.

"It starts with understanding what drives your existing customers."

More than one third of customers are not impressed with their customer experience, while 83% say they’ve had at least one issue when interacting with a company.

You’ve done the digital transformation project. Now what? Many organisations are shifting their mode of operation.

"While virtual technologies and messaging platforms are capable of helping customers with pre-approved or pre-programmed solutions to specific problems, they are still incapable of solving more complex issues."

The agreement will provide joint clients in Australia with integrated solutions.

"As organisations look to innovate at previously unimaginable speeds, it’s getting harder to make sure software works perfectly, every time."

“We're excited to provide the most expansive set of messaging experiences to billions of end users. We can't wait to see what developers build."

There’s more focus on quality and service delivery in contact centres than ever before, according to Verint.

A new survey from Mitel shows that businesses’ customer experience isn’t as good as they think - but tech could be a big part of the solution.

Gartner’s 2017 Customer Experience in Marketing Survey indicated that 67% of companies feel they compete mostly or completely on the basis of CX.