Results:

Locally, telco providers are leveraging customer experience analytics to build a 360-degree view of their customer journey across all channels and lines of business.More

Showing you’re scrupulous about how you collect, use and store customer information also has a positive impact on your customers’ experience with your brand and your bottom line.More

Remote working, charting business outlook and CX are covered in this piece filled with advice for operating in the world of the pandemic.More

The week ending 22 March saw a 20% increase in global tickets compared to the same period last year, says Zendesk, a customer relationship management company.More

Your reward for slow load times is a more fleeting interaction with your customer.More

Brighte has selected Nintex’s visual process mapping capabilities to help support its growth across Australia and the Philippines.More

A PagerDuty survey says that 42% of firms only uncover major technology issues from their customers. More

Empired (Intergen) won two CX awards as well as APAC Partner of the Year at the awards ceremony in Sydney. More

Recognised for Lifecycle and Adoption Services, and Architectural Excellence: Enterprise Networking.More

Will focus on 5G business services, data-driven customer experiences, and telecom core IT systems.More

40% of businesses leading in CX ‘significantly’ exceeded their 2019 business goals, according to the Adobe report.More

New research indicates that businesses are not meeting changing expectations, with only 17% of organisations in Asia Pacific saying customers rate brand experiences as fully satisfactory.More

The report highlights a key theme: that organisations are slow to respond to customer expectations.More

The combined company will immediately support over 2,000 brands with a global team of 1,500 employees spanning North America, Europe, and Asia.More

Verint Systems has expanded on its partnership with Adobe, as both companies look to support more personalised customer journeys. More

Organisations need to look at their customers in a completely new way as individuals that have unique needs and preferences.More

"We are excited about leveraging the complementary strengths of the alliance in content, data and technology to help companies transform the customer experience.”More

The acronym M.E.L.T. is used to define four essential data types: metrics, events, logs and traces.More

​​​​​​​If you’re not growing and nurturing an ecosystem of apps you could be missing out on the opportunity to boost your business by improving customer engagement and experience.More

Accenture, Deloitte, IBM, Publicis Sapient, and PwC named as leaders in the Q4 2019 report.More

“What we're all trying to do is to have absolute clarity on the problems that customers are having.”More

“The combination of PwC’s renowned digital transformation practice and Qualtrics leadership in experience management will empower organisations to focus on delivering great experiences that ultimately impact a company’s business outcomes."More

Adam Morgan has literally written the book on why pursuing better design makes concrete business sense.More

“We’re delighted to have a person of Graham’s calibre join our leadership team, to help deliver on our exciting product roadmap and to drive our aggressive expansion plans for the region."More