The Ultimate Guide to Customer Data Platforms
2025 edition
Overview
Also known as CDP.
Nowadays, every business must have information and data about their customers for better business results. In order to manage this in large volumes, Customer Data Platforms are both great analytical devices and powerful marketing tools.
CDPs are databases that can store and centralise first, second and third-party data. Data collected comes from the customers and is divided into several sources. CDP can collect primary data, interaction data and behavioural data.
Analyst reports
![Story image](../../../../../uploads/story/2025/02/03/preview_techday_f_6074b60fc56d5ddb7d82.webp)
Frost & Sullivan on CDP & CX
RingCentral launches Studio for virtual event enhanceme...
This month
![Story image](../../../../../uploads/story/2025/01/28/preview_techday_f96f98fd440e3dea1158.webp)
Gartner on CDP & MarTech
Targa Telematics recognised in Gartner's 2024 Hype Cycl...
Last month
![Story image](../../../../../uploads/story/2025/01/22/preview_techday_82ff7a3dc2bfeb84bd10.webp)
Capterra on CDP & CX
New tool boosts eCommerce personalisation strategies
Last month
![Story image](../../../../../uploads/story/2025/01/09/preview_techday_8d6a5ddac612f8c2a4fd.webp)
Gartner on CDP & Document Management
SER Group named leader in Gartner's 2024 Magic Quadrant
Last month
![Story image](../../../../../uploads/story/2024/12/20/preview_techday_3e23073acb8cb3ab08e5.webp)
NIQ on CDP & Data Analytics
AI & data to transform marketing & media by 2025
Fri, 20th Dec 2024
Featured news
![Story image](../../../../../uploads/story/2024/12/05/preview_titan-.webp)
About Collaboration
Titan of Tech - Scott Ward of Customer Science Group
Tue, 10th Dec 2024
![Story image](../../../../../uploads/story/2024/12/02/preview_neil.webp)
About Collaboration
Exclusive: HP’s Neil Westhof on AI revolutionising prin...
Wed, 4th Dec 2024
![Story image](../../../../../uploads/story/2024/11/18/preview_Andrea_Morgan-Vandome.webp)
About Collaboration
Exclusive: Andrea Morgan-Vandome highlights success of ...
Fri, 22nd Nov 2024
![Story image](../../../../../uploads/story/2024/11/19/preview_informatica.webp)
About Data Analytics
Exclusive: Informatica's Rik Tamm-Daniels discusses pus...
Wed, 20th Nov 2024
Expert columns
![Story image](../../../../../uploads/story/2025/02/10/preview_techday_fa124f596a2b4f19075d.webp)
By Christopher Connolly of Twilio
Unlocking the power of speech to humanise AI-driven cus...
This month
![Story image](../../../../../uploads/story/2025/02/03/preview_Mark-Devlin_BW.webp)
By Mark Devlin of Impact PR
Is your accounts team eroding your corporate brand?
This month
![Story image](../../../../../uploads/story/2025/01/31/preview_Matthew_profile_pic.webp)
By Matthew Biboud-Lubeck of Amperity
AI-managed data will help retailers avoid another sales...
Last month
![Story image](../../../../../uploads/story/2025/01/28/preview_techday_f_29b187844d6b3bb288f1.webp)
By Louis Liu of Rehlko
The Future of Carbon Accounting: GHG Emissions Scopes i...
Last month
![Story image](../../../../../uploads/story/2025/01/22/preview_Sarah_Jarvis_headshot_latest.webp)
By Sarah Jarvis of Eagle Eye
Bringing personalized loyalty strategies to life: From ...
Last month
Interviews
![Story image](../../../../../uploads/story/2024/12/05/preview_titan-.webp)
Discussing Collaboration
Titan of Tech - Scott Ward of Customer Science Group
Tue, 10th Dec 2024
![Story image](../../../../../uploads/story/2024/12/02/preview_neil.webp)
Discussing Collaboration
Exclusive: HP’s Neil Westhof on AI revolutionising prin...
Wed, 4th Dec 2024
![Story image](../../../../../uploads/story/2024/11/18/preview_Andrea_Morgan-Vandome.webp)
Discussing Collaboration
Exclusive: Andrea Morgan-Vandome highlights success of ...
Fri, 22nd Nov 2024
![Story image](../../../../../uploads/story/2024/11/19/preview_informatica.webp)
Discussing Data Analytics
Exclusive: Informatica's Rik Tamm-Daniels discusses pus...
Wed, 20th Nov 2024
![Story image](../../../../../uploads/story/2024/08/23/preview_final.webp)
Discussing Unified Communications
Exclusive: Precisely's glowing innovation in data integ...
Fri, 6th Sep 2024
More expert columns
![Story image](../../../../../uploads/story/2025/01/16/preview_techday_f32121d5b15e69520c5d.webp)
By Anurag Vasisth of Loyalty Now
Why traditional loyalty programs are failing to meet mo...
Last month
![Story image](../../../../../uploads/story/2025/01/13/preview_techday_bc393be405a63812316a.webp)
By Mitchell Stone of Quantaco
Eight hospitality tech trends transforming pubs in 2025
Last month
![Story image](../../../../../uploads/story/2024/12/04/preview_Kris_Costello_headshot.webp)
By Kris Costello of Aryza
Creating seamless borrower journeys: The automation rev...
Wed, 4th Dec 2024
![Story image](../../../../../uploads/story/2024/12/04/preview_techday_23591795be6c111f94e4.webp)
By Emily Bristow of SS&C Blue Prism
Enhancing customer service through AI-powered personali...
Wed, 4th Dec 2024
![Story image](../../../../../uploads/story/2024/11/27/preview_Paul_Hadida__General_Manager_APAC__SevenRooms.webp)
By Paul Hadida of SevenRooms
The key to AI success in hospitality? Building trust
Wed, 27th Nov 2024
![Story image](../../../../../uploads/story/2024/11/26/preview_Simon_Le_Grand_Lightspeed_1__1_.webp)
By Simon Le Grand of Lightspeed
Data-driven strategies to maximise peak season success
Tue, 26th Nov 2024
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![Story image](../../../../../uploads/story/2025/02/06/preview_techday_f_e44a358e59b259421c8d.webp)
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![Story image](../../../../../uploads/story/2025/02/06/preview_techday_f_aff53d93bc46d406bb99.webp)
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Job moves
![Story image](../../../../../uploads/story/2025/02/04/preview_bob-stutz-t6bw1b-268x300.webp)
Move at SugarCRM
SugarCRM appoints industry veteran Bob Stutz to board
This month
![Story image](../../../../../uploads/story/2024/12/16/preview_Kig_Keat_Yong.webp)
Move at Microsoft
Crayon appoints Kig Keat Yong as GM of Singapore unit
Mon, 16th Dec 2024
![Story image](../../../../../uploads/story/2024/12/16/preview_Rob_Ferguson.webp)
Move at Salesforce
Rob Ferguson named Chief Revenue Officer at Amperity
Mon, 16th Dec 2024
![Story image](../../../../../uploads/story/2024/12/09/preview_HS-James-Brooke__1_.webp)
Move at MAPP
Mapp appoints James Brooke as new Chief Executive Offic...
Tue, 10th Dec 2024
![Story image](../../../../../uploads/story/2024/12/08/preview_Andy_MacMillan-019590_1.webp)
Move at Oracle
Alteryx appoints Andy MacMillan as new CEO amid AI push
Mon, 9th Dec 2024
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